Job Description

Job Purpose:

Responsible for the organization's day-to-day IT operations, systems, and infrastructure, while leading the Group's digital transformation agenda, branch-level IT governance, data governance, and overall business continuity management.

Responsibilities / Day-to-Day:

ERP system and enhancements
Helpdesk and enhancements
Hardware and onboarding
Sizing of back-end infrastructure and hosting
Website management
CRM
Physical security (access control)
Cybersecurity framework and best practices

Branch IT Governance:

Establish and manage IT representation in every branch, either through dedicated resources or nominated IT coordinators
Standardize IT infrastructure, systems, hardware, software, policies, and cybersecurity controls across all branches
Define clear reporting lines, responsibilities, and escalation paths between branch IT representatives and Group IT
Ensure reliable and secure branch connectivity to Group systems, including internet redundancy, VPN, and remote access
Maintain centralized visibility of branch IT assets, licenses, vendors, contracts, incidents, and operating costs
Conduct periodic branch IT health checks, risk assessments, and compliance reviews
Manage IT requirements for opening, expanding, relocating, or closing branches
Consolidate branch requirements into the Group IT roadmap, budget, and procurement plan
Track branch IT service levels and provide consolidated performance and risk reporting to management
Ensure each branch has appropriate backup and disaster-recovery arrangements, aligned with the Group Business Continuity Plan

Data Governance:

Data Protection — establish and enforce policies and controls to safeguard organizational and personal data
Master Data Management — ensure consistency, accuracy, and governance of core data across systems
Data Migration — oversee migration efforts as needed (e.g., system upgrades, new platform rollouts, branch consolidations)
Data Archiving — define and maintain archiving policies and retention practices in line with compliance requirements

Business Continuity (Group-wide):

Own overall Business Continuity Management for the organization, including developing, testing, and maintaining the Group's business continuity plan, and coordinating cross-functional readiness for major disruptions — branch-level BC/DR arrangements roll up into this Group-wide plan

Long-Term / Digital Transformation Initiative:

Revamp and improve:
Reimbursement process
Air travel and ticketing
CRM — shift to a true customer relationship management platform
Enable AI where applicable
Act as single point of contact (SPOC) for ongoing internal digital transformation.
Standardize and enhance existing workflows
Streamline the PR/PO approval cycle, including implementing an authority matrix
Generate accurate, real-time statistics for each leader on their respective division/unit
Digitize and develop structured processes for currently paper-based approval cycles

Qualifications:

Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field (required)
Master's degree in a relevant discipline (preferred)
Relevant professional certifications preferred, such as:
PMP (Project Management Professional)
ITIL (IT Infrastructure Library)
CISSP / CISM (for cybersecurity governance)
COBIT or TOGAF (for IT governance/enterprise architecture)
Certifications in Business Continuity Management (e.g., CBCP) an advantage

Experience:

Minimum 10–12 years of progressive IT experience, including at least 5 years in a senior leadership or Head of IT capacity
Proven experience managing IT operations across multiple branches/locations, ideally within a multi-country or group structure
Demonstrated experience leading digital transformation initiatives, ERP systems, and CRM platforms
Experience overseeing cybersecurity frameworks, data governance, and business continuity planning
Experience managing budgets, vendor relationships, and cross-functional stakeholders