Information Technology Service Desk

Arab Union Glass is looking for an experienced IT Service Desk professional to join our team in New Cairo.

If you have strong troubleshooting skills and enjoy helping users solve technical problems, we'd like to hear from you.

Key Responsibilities:

• Provide first-line technical support for hardware, software, and network issues

• Handle incidents and service requests through the ticketing system

• Troubleshoot and resolve user issues or escalate when required

• Support employee onboarding and offboarding

• Manage user access and application permissions

• Document incidents, solutions, and support procedures

• Maintain professional communication with internal users

• Collaborate with the IT team to improve service quality and user experience

Requirements:

• Previous experience in IT Support, Service Desk, or Help Desk

• Strong hardware, software, and troubleshooting skills

• Good knowledge of Windows, networking basics, and business applications

• Familiarity with ticketing systems and IT Service Management practices

• Strong communication and customer service skills

• Good documentation and organizational skills

• CompTIA A+ or ITIL Foundation is a plus

Location: New Cairo

Job Type: Full-time | On-site

Apply now:

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