Information Technology Service Desk

Teleperformance is Hiring: IT Service Desk II

Are you an IT professional with experience in technical support and service desk operations Join Teleperformance and be part of a global team delivering exceptional IT support in a dynamic enterprise environment.

What You'll Do:

• Provide first-line IT support via phone and email

• Troubleshoot hardware, software, and system issues

• Manage incidents and service requests through the ticketing system

• Support end users with account access, password resets, and desktop applications

• Administer Active Directory user accounts and security groups

• Work with Microsoft 365, Azure Entra ID, Intune, and Tanium

• Escalate complex technical issues when needed

• Ensure SLA compliance and maintain accurate documentation

What We're Looking For:

• Experience with enterprise IT environments and ticketing systems

• Strong knowledge of Windows Operating Systems and desktop support

• 2–5 years of experience in an IT Service Desk or IT Support role

• English level: B1 or above

• Hands-on experience with Active Directory administration

• Working knowledge of Azure Entra ID, Microsoft 365, Intune, and Tanium

• Bachelor's degree in Computer Science, Information Technology, or a related field

• ITIL knowledge or certifications such as CompTIA A+, Network+, Microsoft, or CCNA are a plus

• Strong troubleshooting, communication, and problem-solving skills

What We Offer:

• Competitive salary package

• Medical and social insurance

• Transportation provided

• Hybrid work model

• Career growth and development opportunities

If you're ready to grow your IT career with a global leader, we'd love to hear from you.