ITXPROS is seeking a talented, resourceful, and energetic IT Specialist to join our IT team. Who will be responsible for providing technical support, performing hardware maintenance, managing IT documentation and inventory, and ensuring smooth network operations.
Job Title: IT Specialist
Job Type:Full-time
Supervisor: Senior IT Specialist
Place of Performance:Office-based (New Cairo)
About ITXPROS
ITXPROS is a digital dentistry company specializing in implant-guided surgery, founded by passionate dentists, CAD engineers, and executives who are dedicated to taking guided surgery to the next level. With a deep understanding of how dentists think, what they want for their patients, and how they set expectations, we're committed to delivering an exceptional experience for clinicians and patients alike.
Our in-house team of dentists brings over 25 years of combined experience in implants and guided surgery. We partner closely with dental practices and dental labs to provide precise implant treatment planning, unique surgical guides for simple cases, and state-of-the-art stackable surgical guides for advanced Teeth in a Day procedures.
Headquartered in the United States and operating from Cairo, Egypt, ITXPROS specializes in digital implant planning and CAD/CAM design, helping dentists and labs achieve accuracy, predictability, and outstanding clinical outcomes.
At ITXPROS, we are more than colleagueswe're a family, a team, and true partners. We believe amazing things happen when people work together in an environment where everyone feels a genuine sense of belonging and their ideas are valued. Join us and help shape the future of digital dentistry.
Key Responsibilities
1. Technical Support & Hardware Maintenance
- Provide comprehensive Tier 1 and Tier 2 helpdesk support to all internal users via in-person, phone, and remote assistance.
- Perform advanced diagnostics, repair, and maintenance on desktop PCs and laptops, including: System cleaning and applying thermal paste/compound, Replacing screens, RAM modules, SSDs, cooling fans, and other components, and Testing and validating hardware parts, chargers, and identifying faulty components.
- Execute operating system-level tasks, including: Backup operations, Disk cloning and system imaging, and Installation and re-imaging across various operating systems.
2. Documentation & Inventory Management
- Document all daily tasks, technical reports, and troubleshooting processes with accuracy and clarity.
- Manage and update the full IT asset inventory, including laptops, PCs, monitors, and peripherals.
- Create and maintain detailed reports for each device, tracking: Specifications, Repair/maintenance history, and Assigned user and current location
3. Network & Vendor Coordination
- Perform basic network troubleshooting and configuration tasks, including: Working with MAC addresses, IP configuration, DHCP, and DNS.
- Troubleshoot issues related to: Access Points, CCTV systems, and Basic network failures
- Act as the primary point of contact for external vendors, especially Internet service providers (ISPs), and manage company accounts, checking usage consumption, and ensuring timely payment of all service bills.
Bonus Nice to Have
- Network experience at the CCNA level (or equivalent knowledge).
Requirements
Education & Experience
- Bachelor's degree in Information Technology, Computer Engineering, Computer Science, or a related field.
- 13 years of experience in IT support, helpdesk, or hardware maintenance roles (fresh graduates with strong technical skills may apply).
Technical Skills
- Strong knowledge of computer hardware diagnostics and repair.
- Hands-on experience with operating system installation, imaging, and troubleshooting (Windows required; MacOS/Linux is a plus).
- Basic to intermediate understanding of networking fundamentals (IP addressing, DHCP, DNS, routers, APs, switches).
- Experience handling IT documentation, tracking, and inventory systems.
- Familiarity with CCTV and access point troubleshooting is a plus.
Soft Skills
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with attention to detail.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- High sense of responsibility, reliability, and confidentiality.
- Team player with a positive, service-oriented attitude.
Benefits
- Salary and bonuses are paid in US Dollars.
- Medical and Social Insurance.
- Annual Gold's Gym membership.
- A casual, collaborative, and supportive work culture.
