Position: Technical Support Specialist
Location: Riyadh
Industry: Food & Beverage & Retail
This position is open for Saudi nationals only
Summary:
We are seeking a hands-on IT & Cloud Support Specialist with strong expertise in Microsoft technologies to manage and support our cloud environment, identity systems, and end-user infrastructure. The role focuses on ensuring secure, efficient, and reliable IT operations across the organization.
Key Responsibilities
Identity & Access Management
- Manage and administer Azure Active Directory (Azure AD)
- Configure Conditional Access, MFA, and identity security policies
- Handle user lifecycle (onboarding, offboarding, access control)
- Implement Privileged Identity Management (PIM) and role governance
Cloud & Infrastructure (Azure & Servers)
- Deploy, manage, and monitor Microsoft Azure environments
- Manage and maintain Azure Virtual Machines (VMs) and Windows Servers
- Configure, monitor, and troubleshoot Azure server infrastructure
- Perform backup and restore operations within Azure
- Maintain Azure storage, networking, and security components
- Troubleshoot cloud and server-related issues and optimize performance & cost
- Assist with Azure billing and cost management
Microsoft 365 & Email Administration
- Administer Microsoft 365 services and licensing
- Manage Office 365 email environment and Exchange Online
- Handle mailboxes, mail flow, and email security
- Ensure protection against phishing, spam, and malware
ERP & Business Systems (Microsoft Dynamics)
- Support and maintain Microsoft Dynamics environment
- Collaborate with business teams to resolve system issues
- Assist in system enhancements and integrations
End-User Support & Operations
- Provide L1 & L2 technical support for users
- Troubleshoot hardware, software, and network issues
- Ensure high user satisfaction and timely issue resolution
Requirements
- Bachelor's degree in IT, Computer Science, or related field
- 2+ years of experience in IT support / cloud operations
- Strong hands-on experience with Microsoft Azure & Azure AD
- Experience managing Azure servers and virtual machines
- Knowledge of backup and restore operations in Azure
- Familiarity with Microsoft Dynamics (ERP/CRM) systems
- Good understanding of networking, security, and server management
- Strong troubleshooting and communication skills
- Saudi nationality is required
