Information Technology Support Engineer

Company Description

Convilguous specializes in providing reliable and cost-efficient IT infrastructure services tailored to meet the needs of businesses. With a fixed monthly subscription model, clients can access comprehensive IT support without worrying about fluctuating costs. From resolving data loss and email issues to managing maintenance and monitoring systems, Convilguous ensures seamless IT operations. Our proactive approach, including a robust monitoring system for desktops and laptops, helps maintain a healthy network, reduces downtime, and boosts productivity. We're committed to eliminating IT-related headaches for businesses by offering extensive support and practical solutions.

Role Description

This is a full-time, on-site role for an Information Technology Support Engineer, based in our office in Dubai. This position is not a work-from-home role. In this role, you will remotely troubleshoot and resolve technical issues affecting servers, laptops, and desktops for our clients. Responsibilities include diagnosing hardware and software problems, maintaining system performance, managing help desk requests, and supporting ongoing IT infrastructure needs. You will also use monitoring systems to proactively detect and address potential issues before they impact operations.

Qualifications

• Proficiency in technical support and general information technology concepts and tools
• Strong troubleshooting skills and the ability to resolve technical issues efficiently
• Knowledge of system administration processes and best practices
• Experience with help desk support and customer service
• Excellent communication and interpersonal skills
• Ability to work effectively in an on-site office environment in Dubai
• Understanding of network and system monitoring tools is a plus
• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience