Information Technology Support Engineer

IT Support Engineer

Location: Qatar

Job Summary

We are seeking an experienced IT Support Engineer to provide technical and operational support for IT systems, infrastructure, applications, and end-user technology environments. The successful candidate will be responsible for troubleshooting technical issues, supporting system administration activities, maintaining IT services, and ensuring smooth day-to-day operations.

Key Responsibilities

• Provide first and second-level technical support for end users and IT services.
• Troubleshoot and resolve hardware, software, system, and network connectivity issues.
• Perform system administration tasks and routine maintenance activities.
• Monitor IT services and identify operational issues proactively.
• Support system deployments, upgrades, configurations, and testing activities.
• Maintain technical documentation, knowledge articles, and service records.
• Escalate complex incidents and problems to senior technical teams when required.
• Ensure compliance with IT policies, procedures, and service management processes.
• Deliver excellent customer support and maintain high service standards.

Required Skills & Competencies

• Strong technical support and troubleshooting skills.
• Knowledge of IT systems, operating systems, and business applications.
• Understanding of incident and service management processes.
• Basic networking and system administration knowledge.
• Strong customer service and communication skills.
• Ability to document technical issues and resolutions effectively.
• Problem-solving mindset with attention to detail.

Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• Relevant IT certifications (Microsoft, Cisco, CompTIA, ITIL, or equivalent) are an advantage.

Experience

• Minimum 3 years of experience in IT support, technical support, or a related field.
• Experience supporting end-user devices, applications, and IT infrastructure.

Preferred Certifications

• ITIL Foundation
• CompTIA A+
• Microsoft Certified Fundamentals or Associate Certifications
• Cisco CCNA (desirable)