Information Technology Support Engineer

Company Description:

Nesma Injazat, based in Saudi Arabia, is a leader in digital transformation, providing advanced IT solutions tailored to empower businesses and society. Renowned for its expertise in managed services and cloud migration, the company delivers scalable and cost-effective services. By leveraging cutting-edge technologies like AI, Machine Learning, Blockchain, and Web 3.0, Nesma Injazat spearheads innovations for a smarter, interconnected world. Dedicated to collaboration, integrity, and customer satisfaction, the company actively supports Saudi Arabia's Vision 2030, contributing to the nation's progress towards a technology-driven future.

Job Title:IT Support Engineer

Job Type:Full-time

Reports to:IT Manager / SDM

Job Overview:

We are seeking a skilled IT Support Engineer to provide technical support for hardware,

software, and network issues in a business environment. The ideal candidate will

troubleshoot IT problems, manage user accounts, and assist with system administration

while ensuring efficient service delivery and high user satisfaction.

Key Responsibilities:

Provide 1st/2nd-line support for hardware (laptops, printers), software

(Windows/MacOS, O365), and basic network issues (Wi-Fi, VPN).

Install, configure, and troubleshoot end-user devices, applications, and Active

Directory tasks (password resets, permissions).

Deploy licensed software, ensuring compliance, and train users on new tools/systems.

Manage tickets (logging, prioritization, escalation) via ITSM tools with full

documentation.

Assist with onboarding (email setup, access to shared drives/printers).

Support server administration (Windows/Linux), patching, and security configurations.

Assist with backup/disaster recovery, network infrastructure (routers, switches), and

LAN/Wi-Fi troubleshooting.

Document system/network changes and maintain knowledge base.

Collaborate on hardware/software rollouts with minimal disruption.

Qualifications:

Education: Bachelor's in IT/Computer Science or equivalent experience.

Experience: 3+ years in IT support (hardware, software, networking, and server

administration).

Strong communication skills in Arabic and English.

Technical Skills:

Expertise in troubleshooting Windows/MacOS, mobile devices, and desktop

hardware

Expertise in O365, Google Workspace, and enterprise applications support

Hands-on experience with Active Directory, network resources (shared

drives/printers), and basic server administration (Windows/Linux)

Knowledge of networking fundamentals (Wi-Fi, VPN, LAN, DNS, DHCP) and remote

Support tools:

Familiarity with virtualization (VMware/Hyper-V), cloud platforms (AWS/Azure), and

monitoring tools

Understanding of backup solutions, disaster recovery, and system patching

processes

Soft Skills:

Excellent communication and customer service skills, with the ability to explain

technical concepts to non-technical users.

Ability to prioritize tasks, multitask effectively, and maintain composure while delivering

quality support in fast-paced environments

Certifications (Preferred):

ITIL Foundation certification

CompTIA A+, Network+, Server+ or similar IT support certifications.

Microsoft Certifications (MCSA, Azure Fundamentals or similar).

Google Workspace (GWS) Fundamentals Certification.

Cisco Certified Network Associate (CCNA) or equivalent networking certification.

Linux+ or similar system administration certifications