Information Technology Support Engineer

One of our clients is looking to hire an IT Support Engineer for their IT Team. Below is the job description:

Responsibilities:

End User Support

• Provide L1/L2 support for hardware, software, and network-related issues.
• Manage and resolve IT incidents and service requests, ensuring proper documentation and tracking.
• Support software installations, hardware upgrades, access management, and user requests.
• Maintain IT asset inventory and provide basic user training and support documentation.
• Collaborate with internal IT teams to ensure timely issue resolution.

System Administration

• Manage user accounts and access permissions.
• Support software installation, configuration, and maintenance.
• Assist with patch management, backup, and recovery processes.
• Provide first-level support for systems, servers, and network-related issues, escalating complex cases when required.

Required experience:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in end-user support and system administration.
• Strong knowledge of IT service management frameworks such as ITIL.
• Experience with user account management, software management, and patch management.
• Excellent leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.