Information Technology Support Executive

Job Title: IT Support Executive

Job Summary -

We are looking for a proactive and technically skilled *IT Support Executive* to provide end-to-end IT support, manage IT infrastructure, and ensure smooth operation of networking, security, Microsoft 365, and end-user computing environments.

Key Responsibilities -

End User Support

- Provide Level 1 & Level 2 support for desktops, laptops, printers, mobile devices, and business applications.

- Troubleshoot hardware, software, OS, and connectivity issues.

- Support user onboarding, offboarding, and account management.

- Provide remote support and ensure timely ticket resolution.

- Maintain IT asset inventory and documentation.

Microsoft 365 Administration

- Manage Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive.

- Create and manage user accounts, licenses, mailboxes, and groups.

- Troubleshoot Outlook, Teams, and M365-related issues.

Networking & Firewall

- Monitor and maintain LAN/WAN, Wi-Fi, VPN, switches, and routers.

- Troubleshoot network connectivity, DNS, DHCP, VLAN, and internet-related issues.

- Configure and manage firewall policies, VPNs, NAT, and security rules.

- Monitor network and security logs to identify and resolve issues.

Security & Antivirus

- Manage endpoint security and antivirus solutions.

- Monitor security alerts and respond to malware or security incidents.

- Ensure systems are updated with patches and security updates.

- Support cybersecurity best practices and compliance requirements.

System Administration

- Manage Active Directory users, groups, and permissions.

- Support Windows Server environments, file sharing, and printer services.

- Assist with backup, recovery, and IT infrastructure projects.

Required Skills & Experience

- 3+ years of experience in IT Support, Networking, and System Administration.

- Strong knowledge of Microsoft 365 Administration.

- Hands-on experience with Firewall Management.

- Good understanding of TCP/IP, DNS, DHCP, VPN, VLAN, Routing & Switching.

- Experience with Active Directory, Windows Server, and Endpoint Security solutions.

- Excellent troubleshooting, communication, and customer service skills.

Good to Have

- Microsoft 365, Azure, CCNA, Fortinet, Sophos, or Security-related certifications.

- Experience with ITSM tools such as ServiceNow, ManageEngine, or Jira.

- Knowledge of Microsoft Defender and endpoint management solutions.

This role is ideal for a candidate who can independently handle *IT Support, Microsoft 365, Networking, Firewall Administration, Security, and End User Support* in a dynamic corporate environment.