We are looking for a reliable and customer-focused IT Support Engineer to provide technical assistance and support for hardware, software, and network-related issues. The ideal candidate will ensure smooth IT operations and timely resolution of user issues.
Key Responsibilities
- Provide Level 1 & Level 2 IT support to end users (desktop, laptop, printers, mobile devices).
- Troubleshoot hardware, software, and operating system issues (Windows/Mac).
- Handle user account management (Active Directory, password resets, access control).
- Support email systems, collaboration tools, and VPNs.
- Assist with network troubleshooting (LAN/WAN, Wi-Fi, basic firewall issues).
- Install, configure, and maintain IT equipment and applications.
- Log, track, and resolve tickets using ITSM tools (ServiceNow, Jira, Freshservice, etc.).
- Escalate unresolved issues to higher-level support teams.
- Ensure compliance with IT security policies and best practices.
- Maintain documentation and user guides.
