We are seeking a dedicated IT Support Specialist for one of our clients to strengthen their support team. In this role, you will provide first and second-level IT support for hardware, software, and network issues, ensuring seamless operations and exceptional service delivery across diverse environments.
Key Responsibilities
- Provide first and second-level support for user requests and incidents escalated by the Service Desk and end users.
- Resolve technical issues related to hardware, software, and applications for desktops, laptops, printers, and peripherals.
- Monitor system performance and escalate incidents to DevOps/DBA teams when necessary to facilitate efficient problem resolution.
- Manage user accounts, permissions, and access rights, ensuring proper access to systems and applications.
- Document troubleshooting steps and maintain knowledge base articles to enrich team resources.
- Deliver hands-on support for office automation software and equipment in various settings, including classrooms and meeting rooms.
- Collaborate with backline teams (Network, Application, System Admin) to implement approved changes and provide regular updates on incident ticket statuses.
- Assist in inventory audits and maintain accurate tracking of assets, ensuring all equipment is accounted for.
Required Qualifications
- Proven experience (3+ years) in IT support or helpdesk roles, with a strong focus on resolving user issues and providing exceptional customer service.
- Strong knowledge of Windows and Linux operating systems, as well as networking fundamentals.
- Ability to diagnose and resolve hardware/software issues efficiently.
- Strong communication skills to provide updates and collaborate effectively with team members and end users.
Core Competencies
- Excellent problem-solving skills with a focus on efficiency and reliability.
- Strong attention to detail and accountability in managing tasks.
- Adaptability and a commitment to continuous learning in technology.
