Information Technology Support Specialist

dopay is a fintech company offering innovative payroll payment solutions built on secure and modern technology. Focused on providing access to digital financial services with dignity, dopay assists companies and employees, particularly in underserved sectors, in transitioning to streamlined and inclusive payroll systems. The company enables businesses of all sizes to efficiently manage payroll processes while empowering employees to access high-quality financial services with ease. With a vision to provide financial rights for everyone, dopay builds an ecosystem that leaves no one behind, ensuring inclusivity and simplicity in financial services.

This is a full-time on-site role for an Information Technology Support Specialist, located in Cairo, Egypt. The specialist will assist in resolving technical issues by providing help desk support and troubleshooting for desktop computers, software, and IT systems. Responsibilities include prioritizing and addressing IT-related inquiries, ensuring seamless systems performance, and maintaining communication with team members to ensure prompt issue resolution. Excellent problem-solving skills and a customer-focused approach are integral to this role.

• Experience in Technical Support and Help Desk Support, including responding to and resolving IT-related inquiries efficiently
• Skills in Troubleshooting and problem resolution to address hardware and software issues
• Expertise with Desktop Computers and knowledge of basic hardware and software configurations
• Strong background in Information Technology and the ability to maintain and support IT systems
• Excellent communication skills and ability to work collaboratively in a team environment
• Ability to work on-site in Cairo, Egypt
• Relevant certifications in IT support or equivalent technical qualification is a plus