Job Description

Company Description Jo Steel is a leading Egyptian manufacturer specializing in large-diameter spiral welded steel pipes for oil and gas, water transmission, infrastructure, and energy projects across Egypt and the region. The company applies advanced manufacturing technology and strong engineering capabilities to deliver high-quality, reliable products. Operations are aligned with international standards, supporting strategic industrial and infrastructure development. As part of Kased Khair Group, Jo Steel is committed to strengthening regional supply chains and contributing to the future of heavy industry and local industrial growth.
Role Description The Information Technology Support Technician is a full-time, on-site role based in Alexandria, Egypt. This role is responsible for providing day-to-day technical support for desktop computers, laptops, and related hardware, including installation, configuration, and maintenance. The technician will diagnose and resolve hardware and software issues, perform routine troubleshooting, and support printers and other peripheral devices. Daily tasks include responding to user support requests, documenting incidents and resolutions, coordinating with vendors when needed, and ensuring systems are functioning reliably to support business operations. The role also involves assisting with basic network connectivity issues and adhering to company IT policies and security standards.
Qualifications

Strong technical support skills, including user assistance, incident resolution, and service request handling.
Hands-on experience with desktop computers, laptops, and operating systems installation, configuration, and updates.
Proficiency in troubleshooting hardware and software issues, including system performance and connectivity problems.
Practical experience with printer support, including installation, configuration, and maintenance.
Ability to perform computer repair tasks, such as component replacement, diagnostics, and basic hardware upgrades.
Knowledge of basic networking concepts (TCP/IP, LAN/WLAN), antivirus tools, and IT security best practices.
Strong communication and customer service skills, with the ability to explain technical issues in simple terms.
Ability to work on-site in Alexandria, Egypt, manage multiple priorities, and maintain accurate technical documentation.
Relevant technical diploma or degree in Information Technology, Computer Science, or a related field; industry certifications (e.g., CompTIA A+, Microsoft) are an advantage.
Previous experience in an industrial or manufacturing environment is beneficial.