Total Salary: SR 7000
Job Description
IT technical support provides global Windows OS and Server Support: Application tuning and troubleshooting, OS security patch management, network security, account and network share management, new system implementations, and storage maintenance
Responsibilities:
- Provide frontline support for technical escalations
- Manage software and hardware licensing, reporting, packaging and deployment
- Provide technological leadership and guidance for business and development teams in line with current industry trends and business needs
- Identify and implement technological process improvements leveraging infrastructure and tools, both for customers and the internal team
- Develop and implement technical solutions that meet operational improvement needs
- Seeks out and relays to management and to other ITS team member's future technology recommendations
- Identifying potential network issues, including firewalls, proxies, constrained WAN bandwidth and latency, LDAP
- You will get to show off your fine-tuned skills for resolving issues and helping the end-user
- Ensure customer inquiries (tickets) are resolved efficiently and according to standard procedures
Qualifications:
- Strong background in evaluating and optimizing workstations and applications
- Able to act as a senior level key escalation point for all technical concerns varying across multiple scopes of technology
- Strong knowledge and understanding of professional and consumer grade A/V hardware and related multimedia devices
- Scripting proficiencies with Powershell, SQL, VBS, batch and C# are an asset
- Additional preference will be placed on candidates with Networking certificates (CCNA, Network+) or Systems certificates (MCSE / MSCA)
- Strong understanding of current and future industry hardware standards
- Strong understanding of current Desktop (and technology) hardware standards and future hardware releases
