Job Description:
We are looking for a skilled Senior IT Technical Support professional to join our team in Jeddah.
Key Responsibilities:
- Install, configure, test, and maintain Windows servers, NAS, printers, and related networking equipment.
- Design, implement, and manage LAN/WAN, Wi-Fi networks, and VPNs.
- Monitor scheduled jobs, computer output, and system logs for accuracy and errors.
- Perform critical data backups and secure data according to established procedures.
- Install firmware and security updates on servers, printers, and networking equipment.
- Configure and maintain Microsoft Active Directory or Azure environments.
- Install, configure, and maintain IPS/IDS, Firewalls, Antivirus, Anti-Spam, and Anti-malware solutions to ensure maximum network protection.
- Maintain Unified Communications, VoIP systems, and related platforms.
- Maintain data for redundancy and assist with remediation based on test findings and risk assessments.
- Log and manage hardware/software issues, coordinate repairs, and escalate complex issues when necessary.
- Assist with software upgrades and installations.
- Create scripts for automation of routine tasks.
- Receive technical support requests via phone, email, or ticketing system and provide professional, prompt responses.
- Diagnose technical issues related to hardware, systems, or software and provide effective solutions.
- Set up user accounts and manage permissions in accordance with company policies.
- Document support requests, procedures, and solutions to ensure service quality and improve future performance.
- Offer guidance and support to users on effective use of systems and technical tools.
- Conduct regular security audits and vulnerability assessments.
- Develop and maintain disaster recovery plans and backup procedures.
- Perform other IT-related duties as required to maintain overall IT infrastructure and network security.
Requirements:
- Saudi national.
- Diploma or higher in Information Technology, Computer Science, or related field.
- Minimum of 5 years of relevant IT experience.
- Strong knowledge of Windows servers, networking, LAN/WAN, Wi-Fi, VPNs, Active Directory, and Azure.
- Experience with IPS/IDS, Firewall, Antivirus, Anti-Spam, and Anti-malware solutions.
- Proficient in troubleshooting hardware, software, and networking issues.
- Excellent problem-solving, communication, and teamwork skills.
