Job Title: Infrastructure Automation Engineer
Job Type: Full-Time
Work Mode: Hybrid (3 Days Office)
Location: Koramangala, Bengaluru
Experience: 6 - 12 Years
Working Hours: 5 PM - 2 AM
Role Summary
We are seeking a highly skilled Infrastructure Automation Engineer to design, build, and operate intelligent automation solutions across IT Operations and enterprise processes. The role focuses on knowledge around agentic automation, AI/ML-driven decisioning and strong experience on end-to-end orchestration using platforms such as Jira, ServiceNow, Power Automate, and custom agentic frameworks. The ideal candidate blends strong scripting and integration skills with process thinking, enabling autonomous or semi-autonomous workflows that reduce manual effort, improve reliability, and accelerate resolution.
Key Responsibilities
Scripting & Integrations
- Develop automation scripts using Python, JavaScript, PowerShell, or Bash.
- Build and consume REST/SOAP APIs, webhooks, and event-driven integrations.
- Handle authentication mechanisms (OAuth, tokens, certificates).
- Ensure idempotency, error handling, retries and observability in automations.
Process Automation & Optimization
- Analyze IT and business processes to identify automation opportunities.
- Translate manual SOPs and runbooks into digital and agentic runbooks.
- Drive process standardization before automation.
- Measure automation effectiveness (MTTR reduction, effort saved, success rate).
Governance, Reliability & Security
- Implement logging, monitoring, and alerting for automation flows.
- Ensure compliance with security, access control, and audit requirements.
- Maintain version control, CI/CD pipelines, and environment promotion strategies.
- Define automation guardrails, rollback strategies, and kill-switch mechanisms.
Platform & Tooling
- Develop advanced automations using ServiceNow, Build workflows and orchestrations using Microsoft Power Automate, Logic Apps, and connectors.
- Integrate with monitoring tools, ticketing systems, cloud platforms, and enterprise applications.
Core Skills
Required Skills & Experience
- 4 - 6 years of experience in IT automation, orchestration or platform engineering.
- Strong hands-on experience with Jira OR ServiceNow automation and integrations OR experience with Power Automate / Logic Apps for enterprise workflows.
- Proficiency in Python and/or JavaScript for automation and agent logic.
Agentic & AI/ML
- Knowledge on agent-based automation or AI-driven workflows.
- Understanding of LLMs, ML models, prompt orchestration and tool calling.
- Knowledge on integrating AI services (Azure AI, OpenAI APIs, or similar).
Integration & Systems
- Strong API integration experience across ITSM, monitoring, cloud, and SaaS tools.
- Familiarity with cloud platforms (Azure/AWS/GCP) and event-driven architectures.
- Experience automating across hybrid environments.
Preferred / Nice To Have
- Knowledge of AIOps, monitoring automation, and incident remediation.
- Experience with ServiceNow IRM, ITOM, or CSM modules.
- Exposure to RPA tools alongside API-based automation.
- DevOps experience (Git, pipelines, IaC concepts).
