Job Description - Infrastructure Support Engineer (AWS/Azure)
Experience: 6 - 10 Years
About The Role
We are looking for highly skilled Infrastructure Support Engineers with strong hands-on experience in AWS and/or Azure infrastructure operations and support. The ideal candidate should have expertise in handling cloud infrastructure incidents, troubleshooting production issues, managing cloud resources, and supporting enterprise-scale environments.
This is strictly an Infrastructure Support role. Candidates with purely DevOps-focused profiles should not be considered; however, practical exposure to DevOps tools and CI/CD environments is desirable.
Excellent communication skills and strong experience in ITSM/ITIL processes are mandatory.
Key Responsibilities
Cloud Infrastructure Support
Provide L2/L3 support for AWS and Azure cloud infrastructure environments.
Monitor, troubleshoot, and resolve cloud infrastructure incidents and operational issues.
Handle cloud-related tickets, escalations, and service requests within SLA timelines.
Perform root cause analysis (RCA) for recurring issues and implement preventive measures.
Support production environments with high availability and reliability.
Required Technical Skills
AWS / Azure Administration
Strong Hands-on Experience In
AWS services such as EC2, IAM, VPC, S3, CloudWatch, Auto Scaling, Load Balancers, Route53, EKS, AMI management, and Security Groups.
Azure services such as Virtual Machines, Azure AD, VNets, Storage Accounts, NSGs, Monitoring, Load Balancers, and AKS.
Infrastructure monitoring, troubleshooting, and operational support.
Security, access management, and cloud governance.
CI/CD Support & Troubleshooting
Hands-on Experience Troubleshooting CI/CD Pipeline And Deployment-related Issues, Including
Build failures
IAM permission issues
CodeDeploy deployment failures
Artifact not found errors
Environment variable configuration issues
Docker build/push failures
Timeout and source stage failures
Infrastructure provisioning failures
Deployment health check failures
Exposure to tools such as Jenkins, GitHub Actions, Azure DevOps, GitLab CI/CD, or similar platforms is preferred.
User & Access Management
Strong Experience In
IAM roles and permissions management
Policy creation and troubleshooting
Cross-account access configuration
MFA enforcement
Credential rotation and security compliance
Resolving conflicting policies and access-related issues
Managing IAM limits and role assignments
Patching & Maintenance
Hands-on Experience In
OS patching and package updates on cloud-hosted servers
Updating installed software and enterprise applications
Managing web server upgrades (Apache, Nginx)
Database patching and maintenance (MySQL, PostgreSQL)
Middleware and application updates
Security patch management and vulnerability remediation
Infrastructure Upgrades
Experience In Planning And Executing
OS upgrades (Windows/Linux)
Application upgrades (e.g., Java 8 to Java 17)
Database upgrades (e.g., MySQL 5.7 to 8)
Storage upgrades (EBS/S3/Azure Storage)
Kubernetes/EKS/AKS version upgrades
AMI upgrades
Auto Scaling enhancements
Load Balancer migrations/upgrades
Security protocol upgrades (TLS 1.1 to TLS 1.2/1.3)
ITSM / ITIL Process Management
Strong working knowledge of ITSM and ITIL best practices, including:
Incident Management
Problem Management
Change Management
Release Management
SLA adherence and operational governance
Ticketing tools such as ServiceNow, Remedy, JIRA, etc.
Required Qualifications
6 to 10 years of experience in Cloud Infrastructure Support.
Strong hands-on expertise in AWS and/or Azure operations support.
Good understanding of cloud networking, security, monitoring, and troubleshooting.
Ability to work in production support environments with rotational shifts if required.
Excellent verbal and written communication skills.
Strong analytical and problem-solving abilities.
Preferred Skills
Exposure to scripting using Bash, PowerShell, or Python.
Basic understanding of DevOps practices and automation tools.
Experience with Docker and Kubernetes support environments.
Relevant AWS or Azure certifications are an added advantage.
Important Note
This role is focused on Infrastructure Support and Cloud Operations.
Profiles with only DevOps/Automation experience without core infrastructure support exposure will not be considered.
Candidates must demonstrate strong troubleshooting capabilities and real-time production support experience.
