Job Purpose:
The role holder will drive the organization's innovation framework by managing the Innovation Platform and leading challenge based idea campaigns that address defined business and customer needs.
Core Responsibilities:
- Manage and administer the Innovation Platform, configuring business and customer-focused challenges, maintaining workflows, and ensuring visibility of the innovation pipeline.
- Coordinate challenge-based innovation drives by supporting business units in defining problem statements rooted in customer or operational pain points, managing submissions, and facilitating structured evaluation cycles.
- Support execution of innovation initiatives by coordinating sprints, MVP development, pilot testing, and iterative refinement to improve customer journeys and operational processes.
- Track innovation progress, including quick wins, pilot KPIs, customer impact indicators, and efficiency improvements, preparing structured reports for reviews.
- Facilitate co-creation workshops and idea sprints to encourage employee-driven solutions that enhance customer experience and service delivery.
- Support business units during pilot implementation by monitoring milestones, capturing customer and operational feedback, and ensuring structured learning before scale-up decisions.
- Maintain comprehensive documentation of innovation activities, pilot results, and lessons learned to strengthen CX knowledge management and continuous improvement.
Background & Experience:
- 3 to 4 years of experience in project coordination, innovation support, CX initiatives, or process improvement roles.
- Experience working in cross-functional environments within automotive industries is preferred.
- Exposure to user experience design or pilot testing initiatives is an advantage.
- Proven experience supporting agile project delivery and managing multiple concurrent initiatives.
