Xanh SM is a leading electric vehicle (EV) and sustainable mobility solutions provider headquartered in Vietnam. With a commitment to transforming urban transportation, we have successfully expanded into the US Market and are now preparing to launch operations in the Global Market. Join us in driving the future of sustainable mobility.
Lead the overall strategy and operations of the Inspection, Quality Control, and Safety & Security Division. Drive compliance, strengthen governance, and build highperforming teams to ensure operational excellence.
Key Responsibilities
- Lead development of fraudrisk identification systems and conduct postinspection reviews.
- Develop and execute periodic and ad-hoc inspection plans across operational units.
- Monitor compliance with internal policies, procedures, and applicable laws and regulations.
- Identify operational risks, violations, and root causes; propose corrective and preventive actions.
- Define and manage service quality standards for drivers, vehicles, and customer experience.
- Monitor service quality KPIs and investigate customer complaints related to safety and quality.
- Establish and manage safety and security frameworks for passengers, drivers, vehicles, and company assets.
- Lead internal investigations of serious incidents and coordinate with authorities when required.
- Ensure ride-hailing operations comply with transportation, traffic safety, and regulatory requirements.
- Build, lead, and develop inspection, quality control, and safety teams.
- Establish processes, SOPs, reporting mechanisms, and dashboards for quality and safety monitoring.
- Provide regular and ad-hoc reports to senior management on quality, safety, and risk exposure.
- Advise leadership on strategic initiatives to improve service quality, reduce incidents, and mitigate risks
Qualifications
- Bachelor's degree or higher (HR, Law, Security/Police preferred).
- 10+ years in inspection/control, including 3+ years in management.
- Strong experience in strategy, organization, and performance management.
- Experience in transportation services is a plus.
- Strong vision, strategic mindset, and ability to inspire teams.
- Able to work under high pressure, solutionoriented, serviceminded.
- Deep knowledge of risk management & internal control.
- Excellent communication, planning, and analytical skills.
- Proficient in MS Office and relevant tools.
