Insurance Agency team leader

Company Description AXA Investment Managers (AXA IM) is a global asset management company that has transitioned following its acquisition on July 1, 2025. While this specific account is no longer active, the organization's legacy reflects a strong focus on investment expertise, client service, and long-term value creation. Team members are part of a professional environment that emphasizes responsible investing and collaboration across functions. Candidates joining the insurance-related teams can expect to work within established processes and standards that support both clients and internal stakeholders.
Role Description The Insurance Agency Team Manager is a full-time, on-site role based in Al Manşūrah. This role oversees daily operations of the insurance agency team, including managing workloads, setting priorities, and ensuring service quality and compliance with internal policies and local regulations. The manager leads, coaches, and supports team members to achieve sales and customer service targets, monitors performance, and conducts regular feedback sessions. Day-to-day tasks include coordinating insurance and finance-related activities, resolving escalated customer issues, supporting client onboarding and policy administration, and collaborating with other departments to streamline processes. The role also involves reporting on key performance indicators, identifying improvement opportunities, and driving initiatives that enhance efficiency, client satisfaction, and revenue growth.
Qualifications

• Strong foundation in Finance and Insurance, with the ability to understand insurance products, financial concepts, and agency operations.
• Demonstrated Team Management experience, including performance oversight, coaching, and developing team members in a structured environment.
• Proven Customer Service skills, with a focus on handling inquiries, resolving issues, and maintaining high levels of client satisfaction.
• Track record in Sales, including meeting targets, supporting sales strategies, and working with teams to increase revenue.
• Excellent communication and interpersonal skills, with the ability to collaborate across departments and interact with diverse stakeholders.
• Strong organizational and problem-solving abilities, with attention to detail and accuracy in documentation and reporting.
• Experience in insurance or financial services, preferably in a supervisory or managerial role.
• Bachelor's degree in Business, Finance, Insurance, or a related field, or equivalent professional experience.
• Comfort working in an on-site environment in Al Manşūrah and adapting to evolving organizational and market needs.