JOB RESPONSIBILITIES
Motor Fleet Policy Operations
- Support Motor Fleet policy servicing including issuance, renewals, endorsements, cancellations, and documentation updates.
- Ensure accurate system updates and timely processing in line with agreed SLAs.
- Coordinate with insurers and internal stakeholders to resolve policy servicing requirements efficiently.
Motor Fleet Claims Handling
- Register and manage Motor Fleet claims from notification through closure, ensuring complete documentation and timely progression.
- Coordinate with insurers, garages, surveyors, and third parties to support efficient claim settlement.
- Provide clear status updates and escalate complex or delayed cases when required.
Service Quality, SLA & Compliance
- Maintain service quality and turnaround times across a high-volume fleet portfolio.
- Ensure operational and claims activities follow internal procedures and regulatory/insurer requirements.
- Support resolution of client escalations through responsive servicing and accurate documentation.
Monitoring & Reporting
- Maintain trackers and provide regular reporting on claims volumes, turnaround times, backlogs, and portfolio performance.
- Support technical and management review through accurate and timely data insights.
QUALIFICATIONS, EXPERIENCE, & SKILLS
Qualifications:
- Bachelor's degree preferred (Business Administration, Insurance, Finance, or related field)
- Relevant insurance certifications are an advantage
Preferred Experience:
- 5+ years of experience in motor insurance operations and/or claims handling, ideally with exposure to motor fleet portfolios
- Experience working with insurers, broker systems, claims portals, and operational tracking tools
- Familiarity with service environments requiring strict SLAs and high-volume case management
Job-Specific Skills:
- Strong operational execution skills and attention to detail
- Claims processing knowledge and ability to manage high claim frequency efficiently
- Ability to prioritize workload in a fast-paced environment
- Strong communication skills with internal stakeholders and external partners
- High accountability, documentation discipline, and customer service mindset
- Proficiency in Excel/Google Sheets for trackers, reporting, and monitoring
