Job Description
JOB DESCRIPTION
1 Job Title
Insurance Specialist
Department
RBG- Business Banking
Direct Supervisor
Area Sales Manager
Grade - I
2 Job Purpose
- Manage end to end I&I sales for Business Banking and to provide Mashreq Bank customer's financial services which exceed the customer's expectations by delivering an unbiased, competent, timely and seamless service.
3 Dimensions
Operating Budget
Number of Staff
Capital Exp. Budget
Others
Revenues
Monthly/Quarterly FER
Roll up revenue of Mapped BDOs/RMs
4 Key Result Areas- Looks for opportunities and harvests all referrals for Insurance sales for BB Team- RMs. Presenting opportunities and value of Investment and Insurance products to BB Clients. Profile each customer met to understand their needs.
- Promote the Investment / Insurance business and generate FER through the BB portfolio by cross selling wealth products.
- Educate and present I&I ideas, opportunities, need analysis to the BB Team to generate referrals.
- Supports primary point of fulfillment of customer cross sell for all Insurance Products in Business Banking. Responsible for end to end sale / service for Insurance sales to BB.
- Up selling, cross-selling, providing regular market information updates and trend analysis to clients. Ensure superior customer service thereby contributing to the overall customer experience.
- Take ownership of customer complaint on Insurance. Co-ordinate with respective investment and insurance teams for resolution.
Be a team player and contribute to achievement of goals based on the Key Performance Indicators.
Provide constructive and constant feedback on improvement of I&I products, services, processes which may either reduce cycle time or costs or enhance customer satisfaction.
Minimizing Insurance attrition.
5 Operating Environment, Framework and Boundaries, Working Relationships- Work with I&I Proposition Team to understand products, markets, opportunities.
- Will directly interact with I&I department and their back office along with the following teams Investment Proposition Team: CCAM, DBC, RCO, TCM, TOC, Legal and Compliance
6 Problem Solving
- Well versed with CPRA (Client Profiling and Risk Analysis) to better understand a client, their profile, their need and their risk.
- Specialized product knowledge of all investment & insurance products at Mashreq
- Ability to work with BB teams to get referrals for Investment/Insurance needs
- Will have to achieve set FER (revenue) targets and other cross sell products.
- Knowledge of global economic scenarios and situation of various investment vehicles and financial markets. Does regular competitive analysis to understand what is offered in the market and to constantly provide feedback on competition and customer response to processes, products and services
7 Decision Making Authority & Responsibility
- Responsible for generating all Insurance FER from Business Banking channel
- Handle end to end sale/service for all Insurance products for Business Banking
- Work closely with both businesses and the Insurance teams to increase wealth product penetration.
8 Knowledge, Skills and Experience
- Good communication, profiling, presentation and analytical skills. Strong interpersonal skills, team player with ability to coach / train others.
- Knowledge of global economic scenarios and situation of various investment vehicles and financial markets.
- A Graduate, with at least 6-8 years of experience in Insurance Sales, preferably in the UAE. Will need to pass CII, Shariah Certifications and Bancassurance product internal Certifications
9
Behavioral Competencies COMPETENCY
LEVEL (1-4)
(1- Basic 4-SR MANAGERIAL
Committed to Result
3
Communication Skills
3
Influencing & Negotiation Skills
3
Customer Focus
3
Analytical Thinking
3
Job Holder
Date
Line Manager
Date
Approved By
Date
