Insurance Specialist - Individual Medical

The role requires you to support the processing and servicing of Individual Medical Insurance policies, ensuring accurate documentation, timely coordination with insurers and smooth policy issuance and servicing for clients.

Key Responsibilities:

• Handle the day-to-day processing of Individual Medical Insurance policies, from quotation through policy issuance and servicing.
• Obtain and review quotation options from insurers based on client requirements and ensure relevant details are accurately captured.
• Coordinate with insurers to obtain quotations, approvals, policy documents and other required information within agreed timelines.
• Prepare and submit proposal forms, applications and supporting documents to insurers for policy issuance.
• Follow up on pending applications and ensure policies are issued within the required turnaround time.
• Review issued policies and documents for accuracy of premium, coverage, member details, policy dates and other key information.
• Coordinate with clients to obtain required documents, information and clarifications for new policies, renewals and servicing requests.
• Process and coordinate policy endorsements, including additions, deletions, amendments and other changes requested by clients.
• Support the renewal process by obtaining renewal terms, coordinating with insurers and ensuring timely communication and follow-up with clients.
• Maintain accurate records of quotations, applications, policies, endorsements and renewals in the relevant systems.
• Ensure all required documents and email correspondence are uploaded and maintained in the system in a timely manner.
• Coordinate with the Accounts/Finance team on premium payments, receipts and policy-related billing requirements, where applicable.
• Respond to routine client and insurer queries and ensure requests are followed through to completion.
• Maintain regular follow-up on pending quotations, applications, endorsements and renewals to minimise delays.
• Prepare basic MIS and status reports relating to Individual Medical business as required.
• Ensure all processing activities are carried out in line with company procedures, insurer requirements and agreed service standards.