The Direct Renewals Executive is responsible for managing renewals, ensuring high retention rates, maintaining strong customer relationships, and driving recurring revenue growth. The role involves proactive engagement with customers, addressing concerns, and ensuring a seamless renewal process.
Key Responsibilities
- Manage end-to-end renewal processes for existing direct clients
- Engage directly with customers upon allocations of monthly renewals to discuss renewal options and timelines.
- Generate and present renewal quotations and proposals.
- Understand the renewal offers received form the incumbent insurers and educate the client with the renewal offers and increase, suggest alternative proposals as per requirements.
- Maintain accurate renewal forecasts and pipeline data in CRM systems.
- Collaborate with sales, customer success, finance, and operations teams to ensure timely renewals.
- Identify opportunities for upselling and cross-selling additional products or services during renewal discussions.
- Resolve customer concerns and negotiate renewal terms where applicable.
- Monitor policy expiration dates and proactively follow up to ensure all allocated renewals are renewed
- Ensure compliance with company policies and contractual requirements.
- Prepare and maintain renewal reports, customer records, and performance metrics.
