Integration Support Engineer

Job Title: Integartion Support Engineer

Department: Noon Payments

Location:Sheikh Zayed, Gizah

About noon

noon.com is a technology leader with a simple mission: to be the best place to buy and sell things. In doing this we hope to accelerate the digital economy of the Middle East, empowering talent and businesses to meet the full range of consumers online needs.

noon operates without boundaries; we are aggressively and voraciously ambitious. Starting in 2017 with noon.com, the region's homegrown e-commerce platform and leading online shopping destination, noon is now a digital ecosystem of products and services - noon, noon Daily, noon Food, NowNow, SIVVI, noon VIP, and noon Pay.

At noon we have the courage to pursue what seems impossible, we work hard to get things done, we go to great lengths to ensure that the experience of everyone from our customers to our sellers or noon Bandidos is stellar but above all, we are grateful for the opportunities we have. If you feel the above values resonate with you – you will enjoy this incredible journey with us!

noon's mission: Every door, every day.

Job Description

We are looking for an Integration & Payments Support Engineer for a well-established electronic payments provider.

The candidate must possess around 5 years hands-on experience in system integrations and SW engineering knowledge, with a minimum of 3 years working on high-performance enterprise applications.

The candidate must be able to provide technical advice to our existing partners/ merchants and will provide support and consultancy after go-live for integration related queries. The role will be a mix of consultancy, training, support, documentation, integration with other systems, and troubleshooting. The activities are mainly focused on our platforms/ solutions and the way our partners/ merchants are using them in their environment. Key focus areas include optimization of conversion rates, risk management, payment acceptance integration, and many more.

The candidate must be a team player and have experience in teamwork but must be able to demonstrate skills required in analysis and troubleshooting of issues. Flexibility to work on shifts (including nights and weekends) is a must, remote work is allowed on periodic basis.

Previous work with ecommerce and payment related technologies will be huge advantage.

Responsibilities

• Solution design - Serve as the technical consultant for our merchants during their integration with noon payments, ensuring and assisting on the technical integrity and quality of their integration to ours
• Manage end-to-end MID onboarding across noon internal systems and external acquirer platforms
• Support merchant onboarding on Cybersource (CYBS) and Mastercard Payment Gateway Services (MPGS), including MSO configurations
• Validate MID setup, payment method enablement, currencies, and routing configurations
• Work closely with acquirers, schemes, and third-party providers on production incidents
• Consultation - Consult with the merchant on how to optimize payments using the noon payments platform
• Code support - Supporting merchants on call or onsite with their technical integrations with noon payments ensuring quality and reliability of the implementations
• Documentation - Create and maintain technical documentation of the product and processes and materials for operation staff
• Organize the support stack (e.g. creating small samples, demos, etc.)
• Guide merchants on best practices to ensure secure, reliable, and high-quality integrations and Review and validate merchant integrations prior to go-live
• Work on shifts, nights, and weekends whenever required

Requirements

• Bachelor's degree in engineering/computer science
• 2-3 years of experience in systems integration and support in complex environments
• Hands-on experience with payment gateways, acquirers, or PSPs
• Experience with merchant onboarding, MID management, or acquirer integrations
• Understanding of the card payment lifecycle
• Basic knowledge of PCI-DSS standard or similar framework (NIST, ISO 27001, etc.)

Skills

• Problem solving
• Strong drive to deliver results
• High level of energy and enthusiasm
• Ability to take ownership of issues end-to-end
• Fluent in English (Arabic language is a welcomed plus)
• Flexible working style

Technologies & tools

• Knowledge of REST API and SDK
• Knowledge of programming/scripting languages
• Basic understanding of network protocols
• Basic experience with Microsoft Azure
• Understanding of 3DS 2.x flows, tokenization, and wallet payments (Apple Pay, Google Pay etc)
• Familiarity with payment gateways such as CYBS, MPGS, or similar platforms
• Hands on with Postman

Why should you join noon payments

Working at noon payments is more than a job. Being part of this family it's a calling to leave a mark in the region through meaningful work; we offer a dynamic environment where you can learn and you can focus on improving merchants and customers lives by delivering innovative solutions across the payment continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.