Intern

About Oia Properties

Oia Properties is a leading real estate agency operating in Abu Dhabi and Dubai, specializing in the sale and re-sale in Secondary market of residential properties.

We are recognized for our customer-centric approach, aiming to connect clients not only to their homes but also to their communities.

We provide expertise in marketing and sales of luxury real estate, ensuring attention to detail and high-quality customer service.

We are looking for a Customer Service Executive who will be responsible for providing excellent customer support, handling inquiries, and ensuring a smooth and positive experience for our clients.

Key Responsibilities

• Respond to customer inquiries through phone, WhatsApp, email, and other communication channels.
• Assist clients with their requests, concerns, and general inquiries in a professional and timely manner.
• Coordinate with internal departments to resolve customer issues and follow up on pending requests.
• Maintain accurate records of customer interactions and updates.
• Handle customer complaints professionally and work toward effective resolutions.
• Provide accurate information about company services, processes, and property-related inquiries.
• Follow up with clients to ensure their concerns have been properly addressed.
• Support the team with administrative and customer-related tasks when required.
• Maintain a high standard of customer service and professionalism at all times.

Requirements

• Previous experience in Customer Service, Client Relations, or a similar role is preferred.
• Excellent communication and interpersonal skills.
• Strong English communication skills, both written and verbal.
• Customer-focused with a positive and professional attitude.
• Good problem-solving and organizational skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in Microsoft Office and basic CRM systems.
• Real estate experience is an advantage.
• Candidates who can join immediately are preferred.
• Work Location: In person