NOK Human Capital is hiring an International Telesales Representative for NOK Courier.
Job Purpose
To drive revenue growth by proactively engaging with international customers, identifying their needs, promoting NOK Courier's services, and converting leads into successful sales while delivering a high-quality customer experience and achieving assigned sales targets.
Job Responsibilities
- Conduct outbound calls to international prospective customers and generate sales opportunities.
- Present and explain courier services based on customer needs.
- Identify customer requirements and recommend appropriate solutions.
- Achieve assigned daily, weekly, and monthly sales targets.
- Handle customer inquiries and objections professionally and effectively.
- Follow up with leads and maintain strong customer relationships.
- Maintain accurate customer and sales activity records in the CRM system.
- Process customer orders and coordinate with relevant internal departments when required.
Requirements
- Previous experience in International Telesales or Customer Service is preferred.
- Excellent verbal communication and persuasion skills.
- Strong negotiation and interpersonal skills.
- Good computer skills with basic CRM knowledge.
- Strong customer service and problem-solving abilities.
- Results-oriented, confident, and resilient.
