Job Description
PRIMARY RESPONSIBILITIES:
- Assists in maximizing room sales and revenue.
- Prepares guest name lists.
- Prepares for guest arrivals and departures.
- Greets and addresses guests by name upon their check-in and check-out.
- Assists guests while they are registering.
- Assists guests with transportation arrangements, luggage, payment, etc.
- Escorts guests to their rooms.
- Informs Guest Service Attendants of guests room number.
- Shows the room features and facilities to guests.
- Assists and follows up guests requests and inquiries.
- Recommends F&B outlets and entertainments in the hotel to guests.
- Briefs and hand over at the end of the shift.
- Provides information, directions and service based on the hotel standards and policies.
- Is familiar with all cashier policies, credit cards, traveler cheques, currencies as well as foreign exchange.
- Controls and distributes guest room keys.
- Strictly follows hotel and company standards and policies.
- Informs management regarding guest feedback or any unusual events.
- Is familiar with the emergency procedures of the hotel.
- Performs other duties as assigned by Shift Manager or FO Manager.
Administrative Responsibilities
- Checks and ensures that the job assigned has been effectively completed on the timely basis and according to hotel's expectation.
- Establishes two-way communication within and related departments.
- Communicates effectively with guests, subordinates, immediate supervisors and other section heads.
- Attends briefing and departmental meetings or as assigned by supervisor.
- Manages time effectively by meeting deadlines on time.
- Identifies and solves problems in a professional manner.
- Assists others to ensure the operation is run smoothly and effectively
Technical Responsibilities
- Knows and understands the job description and be able to perform the task as required.
- Knows and understands policies of the department well and can guide others to perform the job well.
- Recognizes good quality products and presentation
- Checks and improves all service standards established by the company
- Provides assistance to the staff when required during peak periods.
- Maintains grooming standards for all personnel
Commercial Responsibilities
- Communicates effectively with guest, clients, business partners and staff.
- To be a good sales person to promote hotel's image and businesses.
- Participates community projects or activities in order to promoting the hotel's image and cooperation to improve community relationship.
RELATIONSHIP
- Reports to Unit Manager concerned.
- Coordinates with all concerned personnel to ensure that all activities are accomplished.
Others
- Continuous learning through own training plan.
- Any other duties as may be assigned by the superior.
Accountabilities
- Represents Dusit's brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
Company's Culture
- Communicate and fully embracing the Company's culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. Proud to belong and to contribute
CONFIDENTIALITY
- Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
JOB REQUIREMENT
- Active Academic status
- At least vocational diploma in Hotel & Tourism Management.
- Have good English communication skills both in written and spoken
- Pleasant personality with good communication and interpersonal skills
