Inventory Controller cum Order Processor

Key Responsibilities:

Inventory Control:

- Monitor and update stock levels across all marketplaces and the company website.

- Coordinate with the warehouse/3PL team for daily stock reports and ensure accuracy.

- Perform regular stock reconciliations (system vs. physical).

- Track SKU-wise inventory and highlight stock shortages or discrepancies.

- Record and update stock movements such as returns, damages, transfers, and adjustments.

- Ensure timely stock distribution to marketplaces based on demand.

- Maintain proper inventory logs and prepare weekly/monthly inventory reports.

Order Processing:

- Process customer orders accurately and on time across all channels.

- Coordinate with the warehouse for timely picking, packing, and dispatch.

- Verify order details, shipping documents, and SKU accuracy before dispatch.

- Track shipments and update order statuses across systems/marketplaces.

- Handle cancellations, replacements, and returns as required.

- Communicate with customer service or marketplace teams regarding order issues.

Reporting & Coordination:

- Share daily stock and order status with operations/e-commerce teams.

- Work closely with the 3PL provider to ensure SLA compliance.

- Prepare Excel reports using VLOOKUP/XLOOKUP, Pivot Tables, etc.

- Assist in monthly and year-end closing activities related to inventory and sales orders.

Requirements:

- Experience in inventory control, order processing, or e-commerce operations.

- Experience with 3PL warehouse coordination is an advantage.

- Strong Excel skills (VLOOKUP/XLOOKUP, Pivot Tables, IF statements).

- Good understanding of marketplace operations (Amazon, Noon, etc.).

- High attention to detail and accuracy.

- Strong communication and coordination skills.

- Ability to work under pressure and meet deadlines.

• - Basic knowledge of ERP systems is a plus.