IP MPLS Front Office Engineer

Employment:Full Time

Monitor all the alarms and Escalation as per Criteria.

Troubleshoot the issue raised from customer.

Compiling the Daily Service Interruption report

Open, Handle & close trouble ticket.

Follow the issue up to Resolution.

Solving onsite technical issues remotely

MDT (maintenance down time) tasks

Work in all Shifts.

Dispatch and guide the Field Engineers for Fault rectifications

Participate in knowledge transfer, documentation and information sharing.

Support team leader to participate in all type of Reports.

Communication with Field Team for TS

Escalation to related TXM Teams

Troubleshoot the alarms on daily basis and escalation to BO (If required).

Opening tickets for all kind of alarms.

Requirements:

Basic Knowledge of IP & MPLS and familiar with Alarms handling

Basic transmission knowledge, able to do level1 Transmission troubleshooting for IP/TDM transmission

Alarm Troubleshooting such as interference, link configurations, VLANs troubleshooting, etc

Hands on experience on Troubleshooting and Fault management on Down Circuit.

Hands on experience on various IP & MPLS links.

Expertise on IP & MPLS link

CCNA, CCNP

Experience and able to handle U2000 MNS

Basic knowledge of all Interfaces related to IP & MPLS

Basic knowledge of TXM Nodes.