IP MPLS Front Office Engineer

Employment: Full Time

• Monitor all the alarms and Escalation as per Criteria.

• Troubleshoot the issue raised from customer.

• Compiling the Daily Service Interruption report

• Open, Handle & close trouble ticket.

• Follow the issue up to Resolution.

• Solving onsite technical issues remotely

• MDT (maintenance down time) tasks

• Work in all Shifts.

• Dispatch and guide the Field Engineers for Fault rectifications

• Participate in knowledge transfer, documentation and information sharing.

• Support team leader to participate in all type of Reports.

• Communication with Field Team for TS

• Escalation to related TXM Teams

• Troubleshoot the alarms on daily basis and escalation to BO (If required).

• Opening tickets for all kind of alarms.

Requirements:

• Basic Knowledge of IP & MPLS and familiar with Alarms handling

• Basic transmission knowledge, able to do level1 Transmission troubleshooting for IP/TDM transmission

• Alarm Troubleshooting such as interference, link configurations, VLANs troubleshooting, etc

• Hands on experience on Troubleshooting and Fault management on Down Circuit.

• Hands on experience on various IP & MPLS links.

• Expertise on IP & MPLS link

• CCNA, CCNP

• Experience and able to handle U2000 MNS

• Basic knowledge of all Interfaces related to IP & MPLS

• Basic knowledge of TXM Nodes.