Support the NOC Front Office by assisting L1 engineers in incident management related to the IP transport and security domain. Serve as an SME for IP Transport and SD-WAN technologies, providing technical guidance and expertise to internal teams and customers.
Perform initial analysis and predefined troubleshooting, and escalate incidents to higher support levels when required.
Participate in network design activities related to IP transport, SD-WAN, and security solutions, ensuring alignment with operational and customer requirements.
Coordinate and manage network changes (planned activities, migrations, upgrades) in collaboration with engineering, operations, and vendor teams.
Act as a customer-facing technical interface, supporting enterprise and internal stakeholders on IP and SD-WAN-related topics.
Prepare and maintain basic health checks, service reports, and KPI reports for IP transport and SD-WAN services.
Ensure adherence to network stability, security policies, and operational best practices.
Act as the point of contact for all related SDWAN Technologies and IP Transport
Performance Analysis, monitoring, and reporting
Adhere to change and incident management approval and process
Bachelor's in Telecom/Information Technology/Computer Networking Engineering or graduates in any relevant engineering domain.
Minimum 5 years of experience operating and supporting in telecomm/system integrators/managed service vendor environment where Fortinet Security Solutions and IP/MPLS backbonce networks are part of daily operations.•
Knowledge of IP network and its routing protocol (IP/MPLS, IP Fabric, BGP, VXLAN, IPsec)
Good background of Telco network (4G & 5G (NSA + SA standards)
Basic knowledge alarm analysis and network issue troubleshooting.
Solid knowledge of network security and firewall technologies, including policy configuration, access control, NAT, VPN gateways, and security best practices.
Strong expertise in SD‑WAN architecture, design, and troubleshooting, preferably with Fortinet (FortiGate / FortiManager / FortiAnalyzer)
Solid hands‑on experience with IPSec VPN technologies, including site‑to‑site connectivity, secure overlays, and operational troubleshooting
Solid working knowledge of IP/MPLS networking, including support of enterprise or service‑provider WAN environments.
Strong background in IP technologies and Data Communication, including LAN, WAN, MPLS, VPN, and IP-based services.
Experience in working on Nokia Service Router and WBX switch.
Hands-on experience with SD-WAN technologies, including design, deployment, operations, and troubleshooting
CCNA, NRS-1, Comptia Network+ or any relevant certification
