We are seeking a proactive and technically skilled IT Administrator to provide Level 1 and Level 2 support across the organization. This role is critical in ensuring smooth IT operations, resolving technical issues, and maintaining reliable infrastructure to support business and academic functions.
Key Responsibilities
Technical Support (L1 & L2)
- Provide first- and second-line support via ticketing system, phone, email, or in person
- Troubleshoot hardware, software, network, and peripheral issues
- Manage user accounts (password resets, access permissions, email setup)
- Escalate complex issues to L3 support when required
- Document solutions and maintain a knowledge base
System & Network Administration
- Install and configure operating systems (Windows, macOS, Linux) and applications
- Manage users and permissions via Active Directory / Entra ID
- Monitor and troubleshoot network connectivity (LAN, Wi-Fi, VPN)
- Perform basic server administration (backups, updates, user management)
IT Infrastructure Maintenance
- Deploy and maintain workstations, laptops, and IT equipment
- Perform routine system maintenance and updates
- Manage IT inventory (hardware and software licenses)
- Ensure adherence to IT security best practices
User Support & Training
- Guide users on IT policies and troubleshooting
- Develop and update technical documentation and FAQs
Requirements
- Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
- Minimum 4+ years in IT support (L1/L2 or Helpdesk)
- Strong hands-on experience with:
- Windows OS & Microsoft 365
- Active Directory / Entra ID
- Basic networking (TCP/IP, DNS, DHCP, VPN)
- Familiarity with remote support tools (TeamViewer, AnyDesk, RDP)
- Experience with ticketing systems
Certifications (Preferred/Required):
- CompTIA A+
- Microsoft Modern Desktop Administrator
- ITIL Foundation
- CCNA / MCSE
Core Competencies
- Strong problem-solving and troubleshooting skills
- Customer-focused mindset with clear communication
- Ability to prioritize tasks and work independently
- Patience in supporting non-technical users
