Job Overview:
The role is responsible for installing, configuring, maintaining hardware and software, and ensuring all systems are up-to-date and operating smoothly. This includes responding to hardware problems, managing and troubleshoot the technology systems that a business uses ensuring all IT services and systems run smoothly
.
Key Responsibilitie
s:
Business Performance - Maintain IT infrastruct
- ureInstallation, configuration, maintenance, and troubleshooting of end user workstation- hardware, software, and peripheral devices in line with Albatha IT poli
- cy.Administer users system access including AD account creation, its maintenance and access contr
- ol.Co-ordinate with respective operating company/division, to initiate ex-employee O365 mailbox deleti
- on.Responsible for SharePoint DMS -creation of folder, its allocation to business users and coordination with data owners for user's access revi
- ew.Keep track of antivirus application portal to monitor the alerts and take corrective action to clear the endpoint aler
- ts.Manage, monitor and removal of retired endpoints from the antivirus port
- al.Responsible for ensuring all endpoints are installed with antivirus application and are up to da
- te.Responsible for encryption of hard disk of all endpoints issued to busine
- ss.Responsible for managing and maintaining the assets inventory using the corporate asset management to
- ol.Responsible for reconciliation of fixed asset register and tagging of asset id to all IT assets issued to business use
- rs.Works with HR team on IT aspects of employee onboarding/offboarding proce
- ss.Responsible for ensuring IT security policies and procedures in align with the ABH IT polici
- es.Responsible for maintaining and administering the data center operatio
ns.
IT Helpdesk Operat
- ions
Provides day to day technical support to business users to ensure efficiency and effectiveness of service deli - very.Ensure all support requests are addressed using the IT helpdesk management
- tool.Prioritize IT-related problems as they come into the IT Help Desk and escalate when neces
- sary.Provide support on the technical/functional issues reported by the business users of the application platf
- orms.Collaborate with team members to improve customer satisfaction in delivering technical assist
- ance.Escalate technical issues to support problem resolu
- tion.Configuration of IP phones, its allocation to business users and keep a track of the inven
- tory.Assist in resolving customer/business users complaints or concerns in a professional ma
- nner.Monitor, record, and update IT service requests using the IT help desk sy
- stem.Ensure the IT support request is addressed within the acceptable timel
ines.
Relationship- IT Service pro
- viders
Coordinate with application/hardware vendors for the corrective action to restore the normal function of s - ystems.Responds promptly in the event of an outage of IT services and proactively responds /coordinate with vendor to mitigate and restore the services with minimum do
- wntime.Ensure timely completion of preventive maintenance of IT infrastructure in co-ordination with service providers as per the agreed service level agr
- eement.Coordinate with IT vendors to obtain quotes for IT asset procu
rement.
Qualification & Exp
- erience:
Bachelor's degree in computer engineering or information te - chnology.Minimum 3+ years of relevant experience in providing technical support to busine
- ss users.Minimum 2+ years of relevant experience, in managing, configuring and troubleshooting of Cisco & Aruba network /Wi-Fi infras
- tructure.Experience in Avaya IP telephony systems is an added a
- dvantage.High level of integrity and Interpersona
- l skills.Having sound knowledge and ability to diagnose and resolve technical issues eff
- iciently.Industry certification like Microsof
- t, Cisco.Sound knowledge of systems, hardware, networks and their p
- rotocols.Good communication skills to interact with users and able to convince the busine
ss users.
