Expertise with Video Conferencing/ Digital Signage/Event spaces/AV integrations/Meeting Room Support/Projects delivery.
Provide technical direction and support for the operation and maintenance of AV systems (Logi/NEAT/Poly/Cisco), including audio, video, projection, lighting, and conferencing systems.
Act as the Subject Matter Expert (SME) for all Digital Spaces Operations related topics.
Manage vendor to ensure efficient troubleshooting of AV issues on-site or remotely to resolve any technical problems according to agreed SLAs, escalate where required and facilitate the troubleshooting between in-house and 3rd party teams.
Identify areas for improving operational efficiency and cost-effectiveness without compromising service quality.
Oversee the daily operations of the AV department, ensuring the smooth execution of all AV-related activities.
Coordinattion with event planners and clients to understand AV needs and provide appropriate technical solutions.
Familiarity with IT Infrastructure delivery and related process.
Experience in UC infrastructure solution deployment and support.
Industry standard certifications in the technology area of work would be preferred.
