IT Business Analyst for Customer Relationship Management specialising in Automotive Industry:
- Support in the implementation of CRM solutions tailored to optimize automotive sales and after-sales processes, resulting in streamlined operations.
- The candidate should have thorough knowledge on below CRM capabilities.
- Lead and Opportunity Management
- 360-Degree Customer Information
- Case management
- Customer Survey
- Integration with Dynamics 365 for full sales and after sales process
- Integration with Social Media platforms to capture leads
- Integration with Contact Centre Solutions (Genesys CX2)
- Leverage strong project management skills to oversee end-to-end project lifecycles, from requirement gathering to implementation, delivering solutions (Projects/ SCR's) on time and within budget constraints.
- Led cross-functional teams in the successful execution of digital initiatives aimed at enhancing customer engagement and boosting sales performance within the
automotive sector.
- Play a pivotal role in the conceptualization and execution of IT infrastructure projects, ensuring seamless integration and alignment with business objectives.
- Conduct comprehensive business elicitation sessions to identify key requirements and pain points, driving the development of IT solutions that addressed critical business needs.
- Collaborate closely with stakeholders at various levels, including senior management, department heads, and external vendors, fostering strong relationships and ensuring alignment of IT initiatives with business strategies.
- Manage complex stakeholder dynamics within a group company environment, effectively balancing competing priorities and perspectives to achieve consensus and
drive project success.
- Facilitate daily huddles to ensure clear communication and alignment among project team members, fostering collaboration and addressing any roadblocks to progress in
real-time.
- Orchestrate weekly macros to provide a comprehensive overview of project status, milestones achieved, and upcoming tasks, enabling informed decision-making and
proactive risk management.
- Prepare deck for steering committee by synthesizing complex information into concise and impactful presentations.
- Present progress updates in portfolio sessions led by the Project Management Office (PMO), showcasing project status, timelines, risks, and issues to key stakeholders,
ensuring transparency and accountability.
- Maintain and update the project portfolio repository with accurate and up-to-date information on project status, timelines, risks, and issues, facilitating centralized access to critical project data for stakeholders.
