IT Change Management Sr Officer

WOREX Technology is a Regional IT services firm providing world class solutions to regional leading organizations with an emphasis on Advanced Analytics, digital business automation, Performance Management, and ERP. WOREX provides On-premises and Cloud-based solutions. WOREX Technology has a well selected expert with more than 20-years proven track record of building a state of art solutions for Telco, Financial, Manufacturing, Education, and Government sectors; WOREX leveraging on its vast pool of talented resources, different international vendors experience, and business domains experience to build and package innovative solutions which empower the business and increase business ROI. WOREX has regional offices in Cairo, Dubai &

Key Responsibilities:

Change Governance & Quality Assurance: Review all Change Requests (CRs) for technical completeness, ensuring they follow standard operating procedures and include accurate Configuration Item (CI) mapping.

Risk & Impact Analysis: Facilitate comprehensive risk assessments and impact analyses; assign priority levels based on business urgency and ensure all technical and business approvals are secured before implementation.

Change Advisory Board (CAB) Leadership: Organize and facilitate CAB meetings, ensuring all cross-functional stakeholders (Development, Operations, Service Desk) are prepared to evaluate and authorize proposed changes.

Execution & Stakeholder Coordination: Act as the central point of contact for scheduled changes, coordinating resource availability and ensuring smooth deployment with minimal disruption to banking services.

Communication & Notification Management: Develop and distribute clear, timely change notifications regarding planned downtime and system updates to all internal and external stakeholders.

Post-Implementation & Reporting: Conduct Post-Implementation Reviews (PIRs) to evaluate success and identify lessons learned. Maintain accurate audit trails and generate regular reports on change metrics and KPIs.

• Compliance & Process Excellence: Ensure all activities strictly adhere to CBE regulations, AML laws, and internal AAIB policies. Proactively identify and implement improvements to the change management process and toolset.

Qualifications:

• Education: A bachelor's degree in information technology, Computer Science, Business Administration, or a related field (or equivalent work experience). Change manager officer Experience: 2-4 years of experience in IT change management, IT support, or IT service management roles. Change manager senior officer Experience: 4-6 years of experience in IT change management, IT support, or IT service management roles. Certifications: ITIL Foundation certification is preferred, with additional certifications in project management or service management being a plus. Experience with Change Management Tools: Experience with change management software tools (e.g., ServiceNow, BMC Remedy, or Jira Service Management) is desirable. Adaptability: Ability to adapt to changing priorities and fast-paced environments while managing multiple tasks. Proactive: Take initiative in managing change requests and identifying areas for improvement in the process. Detail-Oriented: Focus on ensuring all change management processes are followed accurately to minimize risk. Customer-Focused: Ensuring that changes do not disrupt business operations and that end-users are well informed about any changes. Team-Oriented: Collaborative attitude to work across IT teams, business units, and third-party vendors Change Management Knowledge: Basic understanding of ITIL (Information Technology Infrastructure Library) or other change management frameworks