PURPOSE OF THE POSITION
The IT Coordinator supports the effective operation and coordination of computer systems, ERP platforms, and related IT applications within NRS Relief. The role focuses primarily on Oracle NetSuite ERP supportand IT operations coordination, while assisting the IT Manager with infrastructure and cybersecurity activities.
RESPONSIBILITIES
Efficiency & Effectiveness
- Coordinate day-to-day IT operational needs for the office.
- Ensure cost-effective and efficient use of IT equipment and systems.
- Propose practical IT solutions to support business and management needs.
- Provide technical support to users across departments.
ERP Management
- Support and maintain Oracle NetSuite ERP across departments.
- Work closely with consultants, functional teams, and management to define system requirements.
- Support ERP integrations with other business systems and monitor data migration accuracy.
- Maintain and optimize the existing NetSuite environment.
- Monitor HRMS application (IIS) and related database servers.
- Coordinate with external NetSuite partners for issue resolution, enhancements, and upgrades.
Website & Digital Platform Management
- Oversee corporate website updates, availability, and performance.
- Coordinate with external developers and marketing teams for improvements.
- Manage domain registrations, SSL renewals, and hosting environment monitoring.
Policy, Governance & Data Protection
- Assist in maintaining IT policies and documentation.
- Support the confidentiality, integrity, and availability of IT systems.
- Implement routine preventive measures to maintain system and network stability.
Cybersecurity & Risk Management
- Assist the IT Manager in monitoring cybersecurity threats using enterprise security tools (e.g., Sophos).
- Support vulnerability assessments and incident response activities.
- Assist in maintaining disaster recovery (DR) and business continuity documentation.
- Monitor endpoint protection tools (e.g., Forti EMS) and escalate issues as required.
Server & System Administration
- Assist the IT Manager in administering and monitoring Windows Servers, Active Directory (AD DS), DNS, DHCP, and VMware environments.
- Support maintenance of NAS/iSCSI storage infrastructure to ensure data availability.
- Perform routine system monitoring and basic troubleshooting.
- Coordinate with external vendors alongside the IT Manager for complex infrastructure matters.
Cloud & Productivity Tools
- Manage Microsoft Office 365 environment, including user lifecycle and licensing.
- Provide support for local and cloud-based systems.
- Monitor SaaS platforms and cloud backup solutions.
Network & Infrastructure Management
- Support firewall (Fortinet), VPN, LAN/WAN, and wireless infrastructure (Ubiquiti).
- Monitor telephony systems (NEC IPPBX), access control, and CCTV infrastructure.
- Ensure proper DNS configuration and SSL certificate management.
Vendor, Budget & Asset Management
- Coordinate with IT vendors, service providers, and NetSuite integrators.
- Support cost control and efficient asset utilization.
Closing date: 26/02/2026
