Company Description
RAYA Customer Experience (RAYA CX) is a leading provider of business process outsourcing and customer experience management solutions for clients across diverse industries. Since 2001, RAYA CX has been the preferred partner for customer service, technical support, and global services for numerous Fortune 1000 companies in North America, Europe, the Middle East, and Africa. Operating from strategic locations with skilled talent pools, RAYA CX offers integrated solutions driven by advanced technology, strategic expertise, and a commitment to continuous improvement and innovation.
Role Description
This is a full-time, on-site role located in Qesm El Maadi for an IT Digital Support Supervisor with expertise in Genesys. The IT Digital Support Supervisor will oversee and manage day-to-day technical operations, ensuring efficient troubleshooting and resolution of IT issues. Responsibilities include supervising a technical team, managing support requests, optimizing the performance of the Genesys platform, and collaborating with other departments to ensure seamless support and service delivery.
Qualifications
- Strong background in Information Technology and Technical Support
- Proficiency in Troubleshooting and resolving technical issues
- Proven experience in Team Leadership and Team Management
- Expertise in Genesys software is mandatory
- Strong organizational, problem-solving, and communication skills
- Bachelor's degree in Information Technology, Computer Science, or related field
- Experience in a customer support or contact center environment is preferred
