IT Director

Client Support Specialist

Location: United Arab Emirates

Employment Type: Full-time / Part-time

About the Role

We are seeking a professional, customer-focused, and solutions-oriented Client Support Specialist to provide high-quality support to clients, manage customer inquiries, resolve issues, and maintain strong client relationships across the United Arab Emirates.

The successful candidate will be responsible for handling client communications, responding to inquiries, coordinating with internal departments, resolving customer issues, monitoring client satisfaction, maintaining accurate customer records, and supporting long-term client retention and relationship development.

The role requires excellent communication, problem-solving, organizational, customer-service, and interpersonal skills, with the ability to work effectively with clients, management, sales, operations, finance, IT, and other internal teams.

Key Responsibilities

• Serve as the primary point of contact for assigned clients and customer inquiries.
• Respond to client questions, requests, complaints, and service-related issues in a timely and professional manner.
• Provide accurate information regarding products, services, processes, and company policies.
• Monitor and manage client support requests from initial contact through resolution.
• Investigate customer issues and coordinate with relevant internal departments to resolve them.
• Maintain regular communication with clients and provide timely updates on open requests.
• Build and maintain strong, professional relationships with clients.
• Monitor client satisfaction and identify opportunities to improve the customer experience.
• Maintain accurate customer profiles, communications, support records, and case histories in the CRM system.
• Follow up with clients after issue resolution to ensure satisfaction.
• Escalate complex, urgent, or sensitive issues to management or the appropriate department.
• Coordinate with Sales regarding new clients, onboarding, account requirements, and customer needs.
• Coordinate with Operations to ensure client requirements are delivered accurately and on time.
• Coordinate with Finance regarding billing, invoices, payments, refunds, and account-related queries where required.
• Work with IT and technical teams to resolve system, platform, or technical issues.
• Assist with client onboarding and provide guidance on company processes and services.
• Prepare customer reports, support summaries, and performance updates as required.
• Identify recurring customer issues and recommend improvements to products, services, and support processes.
• Support customer retention and account-development initiatives.
• Identify cross-selling and up-selling opportunities and refer them to the appropriate sales team where applicable.
• Maintain confidentiality of client information and company data.
• Ensure client-support activities comply with company policies and applicable UAE regulations.
• Participate in client meetings, presentations, training sessions, and business events where required.
• Contribute to continuous improvement of customer-support processes and service standards.
• Perform other client-support and customer-service duties as assigned by management.

Client Support & Customer Service Areas

Experience in some or all of the following areas is preferred:

• Client support
• Customer service
• Customer relationship management
• Client onboarding
• Account management
• Customer retention
• Customer experience
• Complaint handling
• Issue resolution
• Case management
• CRM management
• Customer communication
• Service coordination
• Client reporting
• Customer satisfaction
• B2B client support
• B2C customer support
• Cross-selling and up-selling
• Client escalation management
• Service quality management

What We're Looking For

• Proven experience as a Client Support Specialist, Customer Support Specialist, Customer Service Officer, Client Services Officer, Account Coordinator, Customer Success Specialist, or similar role.
• Excellent verbal and written communication skills.
• Strong customer-service and relationship-management abilities.
• Strong problem-solving and issue-resolution skills.
• Ability to communicate professionally with customers from different backgrounds and industries.
• Strong organizational and time-management skills.
• Ability to manage multiple customer requests and priorities simultaneously.
• Excellent attention to detail.
• Strong follow-up and coordination skills.
• Ability to work effectively with Sales, Operations, Finance, IT, and management teams.
• Strong CRM and customer-record management skills.
• Ability to remain professional when handling complaints, escalations, and difficult situations.
• Strong customer-focused mindset.
• Ability to work independently and as part of a team.
• Experience working in a fast-paced, service-oriented environment.

Qualifications & Experience

• Bachelor's degree or diploma in Business Administration, Customer Service, Communications, Marketing, Management, or a related discipline.
• Minimum 2–5 years of relevant client-support, customer-service, account-management, or customer-success experience is preferred.
• Experience with CRM systems and customer-support platforms.
• Strong Microsoft Office and communication-tool skills.
• Experience in B2B, corporate, hospitality, retail, technology, professional services, or related industries is an advantage.
• Experience within the UAE or GCC market is an advantage.
• Strong understanding of the UAE business environment and customer market is preferred.
• Multilingual communication skills are an advantage.

What We Offer

• Client-support opportunity in the United Arab Emirates
• Full-time / part-time employment options.
• Competitive compensation package.
• Professional and collaborative working environment.
• Opportunities for career advancement.
• Training and professional-development opportunities.
• Exposure to diverse clients and business sectors.
• Opportunity to develop strong customer-service and relationship-management expertise.
• Opportunity to contribute directly to customer satisfaction and business growth.

How to Apply

If you are a customer-focused professional with strong communication, problem-solving, client-management, and service-coordination skills, we would love to hear from you.

Please submit your CV and include details of your:

• Client-support and customer-service experience
• Previous customer-facing positions
• Industries and markets worked in
• B2B / B2C client experience
• Number and type of clients supported
• CRM and customer-support systems used
• Client onboarding experience
• Complaint and escalation-management experience
• Customer-retention experience
• Account-management experience
• Customer satisfaction or service-improvement initiatives delivered
• UAE / GCC market experience
• Languages spoken
• Major client-support achievements and initiatives delivered