Key Responsibilities:
- Support in managing the development, implementation and updating of the IT strategy.
- Support in managing the development, implementation and updating of the IT governance model, policies and procedures and overseeing its enforcement and compliance across GPC.
- Act as a liaison between business operations and IT and ensure that data related requirements are clearly defined, prioritized, and well understood.
- Support risk and audit assessment processes and contribute to the identification and mitigation of IT-related risks and audit findings & observations
- Prepare and present reports on IT governance metrics and compliance status to management and stakeholders.
- Identify opportunities for process improvement and contribute to the enhancement of IT governance practices.
- Ensure compliance with internal controls, regulatory requirements, and industry best practices.
- Ensure alignment with applicable frameworks such as ISO 20000, ISO 27001, COBIT, and ITIL
- Oversee ITSM governance by ensuring process compliance and maturity improvements on related processes such as CMDB , service catalog data, Incident, Problem, Change, and Asset Management etc.
QUALIFICATIONS/REQUIREMENTS:
Knowledge and Experience: 2-5 years experience in IT administrator, governance, compliance, risk management or a related field.
Education and Certifications: Information Technology, Computer Science or any other related fields.
• Certifications (Preferred): such as CISA, CISM, CRISC, CGEIT or COBIT.
ESSENTIAL SKILLS:
- Experience in IT governance frameworks (e.g., COBIT, ITIL, ISO20K)
- Risk Assessment & Management
- IT Planning, Compliance, and IT Change Management
- Vendor Management & Reporting
- Relationship Management.
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues
- Excellent written and verbal communication skills.
- Excellent organizational and time management skills.
- Strong understanding and knowledge in IT processes, policies, procedures and auditing.
Desired skills:
- Reporting, Relationship Management
- Problem solving attitude, driving issues to conclusion and solution.
- High level of commitment and ability to work under pressure.
- Negotiation skills and the ability to develop strong working relationships.
- Commercial and business awareness.
- An analytical mind and a keen eye for detail and desire to probe further into data.
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