Daily User Support
- Technical Support Tickets: Handling user issues through a ticketing system.
- Technical support for networks, software, and hardware.
- Operating System Support: Such as Linux, macOS, and Windows.
- Software Management: Including ERP systems and antivirus software.
Device and Software Management
- Installation and maintenance of operating systems and applications.
- Backup and recovery of files and data.
Network and Communication Management
- Setting up and maintaining local area networks (LAN) and wireless networks (Wi-Fi).
- Updating network security and passwords.
Security and Protection
- Security Policies: Establishing and implementing security policies.
- Monitoring for viruses and intrusion attempts.
Internal Systems and Applications
- Management of systems such as CRM and ERP.
Documentation and Reporting
- Regular reports on performance, security, and services provided.
If you have any questions about any part of this content or need further details, feel free to ask!
Requirements
Educational Background:
Bachelor's degree in Computer Science, Information Technology, or a related field
Experience:
From 1 to 2+ years of proven experience in IT support or a similar role
Experience with network management, software installation, and system administration.
Technical Skills:
-Proficiency in operating systems (Windows, Linux, macOS).
-Familiarity with network infrastructure (routers, switches, firewalls).
-Knowledge of hardware troubleshooting and repair.
-Understanding of security practices and software (firewalls, antivirus, etc.).
Soft Skills:
-Strong problem-solving and analytical skills.
-Excellent communication skills, both verbal and written.
-Ability to work in a team and independently.
-Strong customer service orientation.
Additional Qualifications:
-Ability to handle multiple tasks and prioritise effectively.
-Familiarity with cloud services and virtual environments.
Benefits
We Offer
Attractive salary package
Quarterly commission scheme
Social & Medical insurance
Mobile allowance
Professional training and development programs
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Working Conditions
Full-time: 9 AM 5 PM or 10 AM 6 PM
5 working days
Days off: Friday & Saturday
Work location: Nasr City or Dokki office
