IT Help Desk.

Job Tasks, Responsibilities, and Duties:

1.Providing smooth running of all company PCs and peripherals.

2.Installing & maintaining operating systems and other applications.

3.Providing smooth running of company automated small systems including

readymade

developed systems.

4.Answer staff questions in person and via phone on all company-supported

applications.

5.Troubleshoot computer problems.

6.Advise staff on appropriate action.

7.Serve as liaison between staff and the technology department to resolve issues.

8.Document resolutions for future reference. Main Tasks, Duties & Technical

Responsibilities:

9.Handle Printers, Monitors, and UPS maintenance with an external supplier

10.Communicate with external maintenance handling

11.Responsible for supporting company engineers with MS Office applications and

other

standard applications.

12.Responsible for preparing and executing a Maintenance Scheduling Program

Education & Certifications:

Bachelor's degree in Computer Science, Information Technology, or a related field (or

equivalent experience).

Industry certifications preferred: CCNA/CCNP, MCSE, CompTIA Network+/Security+,

Azure/AWS certifications.