IT Help Desk _ French Speaker

IT Support Specialist – French Speaker

Location: Egypt

Employment Type: Full-Time

About the Role

We are looking for an IT Support Specialist who speaks French to join our team. The successful candidate will be responsible for providing day-to-day technical support to staff and users, maintaining IT systems and equipment, and ensuring the smooth operation of the organization's technology infrastructure.

This role is ideal for an Egyptian candidate with a B2 level of French who has a solid IT background and is comfortable working in a professional environment.

Key Responsibilities

• Provide first-line and second-line IT support to staff and users.
• Troubleshoot and resolve hardware, software, network, and connectivity issues.
• Install, configure, maintain, and troubleshoot computers, printers, and other IT equipment.
• Support users with operating systems, Microsoft Office applications, and other software.
• Assist with the maintenance and monitoring of the IT infrastructure.
• Manage user accounts, access rights, and basic system administration tasks.
• Identify and escalate complex technical issues when required.
• Maintain accurate records of IT incidents, requests, and equipment.
• Provide technical support for meetings, events, and daily operations.
• Ensure IT equipment and systems are functioning properly and securely.
• Communicate effectively with French-speaking staff and users to understand and resolve technical issues.
• Follow IT policies, procedures, and security standards.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• Previous experience in IT Support, Help Desk, IT Administration, or a similar technical role.
• Good knowledge of computer hardware, software, networking, and troubleshooting.
• Good knowledge of Windows operating systems and Microsoft Office.
• Basic understanding of LAN/WAN, TCP/IP, Wi-Fi, printers, and network troubleshooting.
• French language proficiency at approximately B2 level.
• Good command of English.
• Strong communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Customer-oriented attitude with strong attention to detail.