About Paymob
Paymob is a leading FinTech company revolutionizing payment solutions in the MENA region. At Paymob, we believe in enabling businesses to thrive by offering secure, innovative, and scalable tools that simplify payments for everyone.
We're proud to power millions of transactions for some of the biggest names in the region, with a team of innovators spread across Egypt, UAE, KSA and Oman.
We foster a value driven culture focused on continuous learning, empowering our people, and collaborating as one global team to create real impact.
Job purpose:
Provide first-line technical support to end users by troubleshooting hardware, software, and network issues. Ensure smooth day-to-day IT operations and deliver timely and effective solutions to maintain business continuity.
RESPONSIBILITIES- Respond to user inquiries via tickets, calls, or emails in a timely manner.
- Provide first-level support for all IT-related issues (hardware, software, network).
- Troubleshoot and resolve technical issues or escalate when necessary.
- Install, configure, and maintain desktops, laptops, printers, and software.
- Manage user accounts, access rights, and permissions.
- Support onboarding/offboarding (device setup, access provisioning).
- Track and document issues using ticketing systems.
- Follow up with users to ensure issue resolution and satisfaction.
- Maintain IT inventory and asset tracking.
- Ensure adherence to IT policies and security standards.
REQUIREMENTS- Bachelor's degree in information technology, Computer Science, or related field.
- 1-3 years of experience in IT Help Desk or Technical Support.
- Strong knowledge of Windows OS and basic networking concepts.
- Familiarity with ticketing systems (e.g., ServiceNow, Jira, Freshservice).
- Basic understanding of hardware troubleshooting.
- Knowledge of Microsoft Office 365 and common business applications.
- Understanding of Active Directory and user management.
- Good problem-solving and troubleshooting skills.
BENEFITS- We offer competitive compensation packages and performance driven incentive programs.
- We offer a flexible hybrid work model that supports both in office collaboration and remote productivity.
- We invest in continuous career coaching to support your growth and long-term development.
- We collaborate across borders, embracing diversity and shared success.
