Job Description
What You Will Do:
Provide first-line (L1) technical support via phone, email and resolving issues related to hardware, software, network connectivity, and applications.
Log, track, and prioritize tickets accurately in the helpdesk system, adhering to established SLA targets. Escalate complex issues to L2 support teams when
necessary.
Maintain clear, concise documentation of all
troubleshooting steps and resolutions.
What We Are Looking For:
0-3 years of experience in an IT support.
Strong foundational knowledge of Windows OS, MS Office Suite, Active directory, and basic networking principles (TCP/IP).
Excellent communication and problem-solving skills.
