IT Helpdesk / IT Support Specialist

Kara Express looking for a reliable and technically capable IT Helpdesk / IT Support Specialist to join our Dubai office. The successful candidate will provide day-to-day IT support to employees, troubleshoot hardware and software issues, manage user accounts and devices, and ensure smooth operation of the company's IT environment.

Key Responsibilities

• Provide first- and second-level technical support to employees.
• Troubleshoot hardware, software, network, printer, and connectivity issues.
• Install, configure, and maintain computers, laptops, printers, and other IT equipment.
• Set up and maintain user accounts, email accounts, and access permissions.
• Support Microsoft Windows, Microsoft 365/Office applications, and common business software.
• Perform basic network troubleshooting, including LAN, Wi-Fi, and internet connectivity.
• Maintain IT equipment inventory and documentation.
• Manage IT support requests and ensure issues are resolved within appropriate timeframes.
• Assist with onboarding and offboarding employees, including device and account setup.
• Follow IT security, backup, and company IT policies.
• Coordinate with external IT vendors/service providers when required.
• Escalate complex technical issues to senior IT personnel when necessary.

Qualifications & Requirements

• Minimum 3 years of experience in IT Helpdesk, IT Support, Desktop Support, or a similar role.
• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• Good working knowledge of Windows 10/11 and Microsoft Office/Microsoft 365.
• Basic to intermediate knowledge of computer hardware and networking.
• Experience troubleshooting PCs, laptops, printers, scanners, and other peripherals.
• Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, LAN, and VPN.
• Familiarity with user account management and basic Active Directory concepts.
• Good problem-solving and troubleshooting skills.
• Good English communication skills.
• Ability to work independently and provide professional support to users.
• Customer-service-oriented attitude with good interpersonal skills.
• Willingness to work from the Dubai office.

The ideal candidate should have at least 3 years of hands-on IT support experience, good troubleshooting skills, and the ability to communicate effectively with both technical and non-technical users.