COMPANY OVERVIEW
A well‑established technology services company delivering IT solutions, infrastructure support, and outsourced operational services. It works with clients across various sectors to enhance efficiency and strengthen digital capabilities.
This is a 6-month agency contract role (extendable / renewable)
JOB RESPONSIBILITIES
- Deliver Level 1 and Level 2 support for user identity, access, authentication, and account-related requests and incidents.
- Handle account setup, updates, deactivation, password resets, unlocks, provisioning, and access changes in line with approved processes.
- Investigate and resolve user access, authentication, and technical issues, escalating complex cases when required.
- Provide clear and user-friendly guidance to both technical and non-technical users.
- Ensure compliance with security, governance, and audit requirements related to user access.
- Maintain accurate records of incidents, requests, actions taken, and troubleshooting outcomes within ticketing systems.
- Monitor and manage ticket queues, prioritize requests based on impact and urgency, and meet defined service levels.
- Conduct deeper analysis of recurring or unresolved issues, identify root causes, and recommend process improvements.
- Support continuous enhancement of procedures, workflows, and knowledge documentation while delivering high-quality customer service.
JOB REQUIREMENTS
- Diploma or Degree in IT, Computer Science, Information Systems, or related field.
- Atleast 5 years experience in IT Support, ServiceDesk, IAM, or User Administration.
- Good communication, customer service, troubleshooting, and problem-solving skills.
- Experience in supporting users across phone, email, chat, and ticketing systems.
- Hands on with managing multiple priorities.
- Experience with Active Directory, Microsoft Entra ID(Azure AD), or similar IAM tools.
- Background in Service Desk, IT Operations, or Access Management.
- Knowledge of ITIL and ITSM platforms (e.g. ServiceNow, Jira, BMC Remedy).
- Understanding of user access controls and information security principles.
Interested candidates who wish to apply for the above positions, please click Apply now.
We regret that only shortlisted candidates will be notified.
Working Location: Singapore
Bhadoria ShilpalekhaVikas (R1876178)
JAC Recruitment Pte. Ltd. (90C3026)
