We're Hiring | IT Infrastructure & Network Support Engineer
Location: Abu Dhabi, UAE
Experience 3-6 Yrs
Value Innovation Labs is looking for an experienced IT Infrastructure & Network Support Engineer to manage end-to-end IT operations, preventive maintenance, and user support for enterprise IT environments.
Scope of Work & Responsibilities
Preventive Maintenance
- Perform monthly preventive maintenance of IT systems
- Cover servers, switches, Wi-Fi access points, CCTV, firewalls, UPS, and access control systems
- Submit detailed maintenance summary reports after each cycle
Breakdown & Incident Support
- Respond to and resolve breakdowns as per defined SLAs
- Conduct daily online health checks for:
- Firewalls
- Network switches
- Wi-Fi access points
- CCTV and access control systems
- Share daily health check reports with the IT team
Hardware Warranty Management
- Coordinate with OEMs and authorized vendors for warranty repairs/replacements
- Track warranty claims, timelines, and vendor communications
Network & System Support
- Network and VLAN configuration & troubleshooting
- Firewall, VPN, and Wi-Fi support
- CCTV system maintenance
- UPS monitoring and power backup assurance
- Access control system administration and user management
IT Configuration & Asset Management
- Configure internet and network devices
- Maintain and update IT asset inventory (laptops, desktops, servers, printers, network devices, peripherals)
- Document configuration changes and asset movements
User & Desktop Support
- L1/L2 support for laptops and desktops (hardware & software)
- Printer and scanner support
- Network and firewall-related issues
- Installation and setup of approved applications
- System preparation and end-to-end IT support
Reporting
- Daily: Online health check reports
- Incident-based: RCA and resolution reports
- Monthly: Preventive maintenance and summary reports
Service Level Expectations
- Critical Incidents: Response within 2 hours | Resolution in 4–6 hours
- Major Issues: Response within 4 hours | Resolution within 1 business day
- Minor Issues: Response within 1 business day | Resolution within 2 business days
Required Experience & Skills
- Strong hands-on experience in IT infrastructure, networking, and end-user support
- Expertise in firewalls, switches, Wi-Fi, CCTV, UPS, and access control systems
- Experience handling SLAs, incident management, and preventive maintenance
- Ability to work independently and ensure service continuity
- Relevant IT certifications preferred
Additional Responsibilities
- Ensure confidentiality and security of organizational data
- Adhere to IT security standards and local regulations
- Provide backup support during team member absences
Interested candidates can apply by sending their resume to:
[Confidential Information]
