Think insurance is boring Think again.
Trufla Technology is a multinational Canadian company and the first of its kind – we offer a complete suite of digital solutions for the modern insurance brokerage. From SEO and web design, to lead management, branded customer service and API's, Trufla provides a 360° digital strategy for brokerages and reimagines the way their customers interact with insurance.
Trufla is leading a digital revolution that will transform the insurance industry! We're growing fast, and we're looking for visionaries to join our team of innovators and disruptors at our Cairo offices.
It's our goal for Trufla to be the
BEST place to work. A great corporate culture is one of our top priorities.
Main Benefits
- Competitive Salary
- Health Insurance
- Gym Membership
- Flexible Working Hours
- Continuing Education Opportunities
- Work from home
- Team Building Activities
- Milestone celebrations – work anniversaries, birthday celebrations, etc.
About The Role
As IT Manager, you will be a hands-on technical leader within Trufla's IT & Security function, reporting directly to the Country Manager and collaborating across our Cairo and Canada teams. You will own the day-to-day operations of Trufla's IT environment — ensuring infrastructure reliability, endpoint health, and security hygiene across the organization.
You will play a key role in executing on the company's IT and security roadmap, collaborating with leadership on SOC 2 compliance initiatives, and leading a team of IT professionals to deliver consistent, high-quality service across the business.
Responsibilities
Team & Operations Management
- Manage and mentor IT team members, coordinating workload, priorities, and professional development
- Oversee the day-to-day operations of IT support, ensuring timely resolution of incidents, requests, and escalations
- Maintain and improve ticketing processes, SLAs, and reporting on IT operations health
- Coordinate move, add, and change (MAC) requests submitted by line managers
- Liaise with third-party vendors, ISPs, and software/hardware suppliers as needed
- Participate in and help manage the on-call rotation for after-hours and weekend critical support
Infrastructure & Endpoint Management
- Oversee the installation, configuration, testing, maintenance, and monitoring of end-user workstations, hardware, software, and telephony equipment
- Manage device lifecycle — procurement, imaging, deployment, tracking, and retirement — using tools such as Snipe-IT and Microsoft Intune
- Administer and maintain Microsoft 365 services including Exchange Online, SharePoint, Teams, and OneDrive
- Manage identity and access in Microsoft Entra ID (Azure AD), including user provisioning, group policies, and conditional access
- Maintain and improve endpoint security configurations, patch management, and compliance posture
- Support and maintain VPN infrastructure and remote access solutions (e.g. OpenVPN)
- Accurately document hardware and software assets, configurations, and incidents
Security & Compliance Support
- Collaborate with the Country Manager on executing Trufla's security strategy and SOC 2 compliance program
- Assist in implementing and maintaining security controls aligned with SOC 2, ISO 27001, and NIST frameworks
- Monitor and review security-related events, assess risk and validity, and escalate appropriately
- Assist in conducting capability assessments and developing remediation strategies
- Enforce endpoint security standards, access control policies, and data handling procedures
- Participate in security awareness training delivery across the organization
- Support penetration testing activities and follow-up remediation efforts
Process & Documentation
- Develop and maintain IT procedures, runbooks, and knowledge base documentation
- Assist in preparing and upholding procedures for logging, reporting, and statistically monitoring IT operations
- Contribute to the continuous improvement of IT processes and tooling
Qualifications
- College diploma or university degree in Computer Science, Information Technology, or a related field
- 5+ years of experience in an IT or Network/Security role
- 2+ years of experience leading or supervising an IT team
- Hands-on experience with Microsoft 365 administration (Entra ID, Intune, Exchange, SharePoint, Teams)
- Familiarity with SOC 2 compliance concepts and IT security control frameworks (ISO 27001, NIST, CIS Controls)
- Sound technical knowledge of PC hardware, networking, mobile devices, and related technologies
- Experience with endpoint management and device lifecycle tools (e.g. Intune, Snipe-IT)
- Working knowledge of VPN solutions, firewall management, and network infrastructure
- Experience conducting or supporting penetration testing activities
- Able to read and understand technical manuals, procedural documentation, and OEM guides
Personal Attributes
- Strong leadership and organizational skills with the ability to manage competing priorities
- Clear written and oral communication skills in English
- Customer-service oriented with strong interpersonal and relationship-building skills
- Ability to translate technical issues into clear, actionable language for non-technical stakeholders
- Flexible and adaptable with a proven problem-solving mindset
- High degree of professionalism, integrity, and accountability
- Self-motivated with the ability to execute effectively in a fast-paced environment
- Detail-oriented and process-driven with a continuous improvement mindset
Working Conditions
- Sitting for extended periods of time
- Dexterity of hands and fingers to operate a computer keyboard, mouse, and peripherals
- Occasional lifting and transporting of moderately heavy objects such as computers and peripherals
- Availability for periodic on-call after-hours support
Trufla Technology is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.
- After applying, complete your application by taking the required assessment below:
https://app.testgorilla.com/s/bhh62y7z
